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00_plzhelpbroseriously's profile

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Monday, October 23rd, 2023 11:05 PM

Issue tracking device returned for AT&T NextUp

I did an online in-store pick up for an upgraded device through the NextUp program. The AT&T store gave me a printed return label. I got packing and shipped it out on September 15th. I lost the photo I had of the tracking number on the label they gave. I still haven't recieved confirmation and it's saying if they don't recieve the phone by October 29th I will be responsible for paying the remaining balance. I've spent forever on the phone with customer service who can't provide any information other than they still haven't received the phone. I do not want to be charged for the remaining balance of something I shipped out on September 15th. I gave it to the mailman at my work and watched him scan it in and everything. Which I know probably was a mess up on my part by not going to the post office directly. The only proof I have right now is the camera footage of me handing it to him and him scanning it lol. Is there anyway to either get a copy of my tracking number from the at&t store I did the pick up, find out if my package was lost in transit, or get any type of idea where or when it will arrive? It's just been over a month since I've shipped it and I am getting worried. Am I just totally screwed on this? Lol

Community Support

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231.5K Messages

6 months ago

Hi there, we understand your situation, and we are here to help. 

 

We are going to reach out to you in DM to have a closer look into account details, and see what the best course of action is for this case. Please look out for a DM notification from us. 

 

We look forward to speaking wit you!

 

Thank you for visiting AT&T Community Forums.

 

Andrew, AT&T Community Specialist.

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