Get the new iPhone 15, iPhone 15 Plus, iPhone 15 Pro & iPhone 15 Pro Max from AT&T Now!
Trade In and Get Rewarded!
Z

New Member

 • 

6 Messages

Wednesday, July 22nd, 2020 2:35 PM

Closed

Is my phone going to or not going to work on AT&T's "new network"?

I received an email that my phone won't be working on their "new network".  But I just looked at a PDF file which lists which phone will work on their "new network" and see my phone IS on the list.

 

So, which is it?

This conversation has been merged. Please refer the main conversation:

Notice that our mobile phones will no longer be supported

ACE - Expert

 • 

64.6K Messages

3 years ago

Hard to say without knowing what phone you are talking about. Even if your phone is on the list, it may also need to be the ATT branded version. However, it appears many customers got the email in error.

ACE - Expert

 • 

23.8K Messages

3 years ago

What is the phone and model number in settings?

New Member

 • 

6 Messages

3 years ago

My phone is a Blackberry Priv.  Model number STV100-1.

ACE - Expert

 • 

23.8K Messages

3 years ago

Yeah thats the ATT version.

New Member

 • 

6 Messages

3 years ago

So the email got saying my phone would no longer work on their "new network" was a mistake? My phone IS STILL going to work on at&t's new network? 

ACE - Expert

 • 

23.8K Messages

3 years ago

It's on the list so it should work.  Now since bb is dead now it might be time to look for something new but you have over a year to do that.

Not finding what you're looking for?