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Is ATT Trade In just a scam?
I sent in my old phone (Iphone 7 Plus)to ATT on Dec 17th 2019. I tracked it and it was received Dec 20th 2019. I waited 1 week and checked my status with the provided confirmation #20120619001076. I was happy to see my device was processed and my value was $130. Now here we are on February 5, 2020...6 weeks later and I still have no card for $130. I’ve emailed the trade in team twice no help and done both chat and twitter DMs with ATT no help or answers. The say contact trade in team but I did and that didn’t help. So given that the terms say card issued within 2 weeks of device being processed and clearly they don’t care it’s been 6 weeks. Has ATT just stolen my phone?