iPhone XR unlock

@Coolriddler

Why not simply buy a simfree version from Apple 

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@Coolriddler wrote:

Hi,

After chatting with Apple customer support and after assurance, I ordered an iPhone XR fully paid with ATT as the carrier. The Apple customer care person told me I can ask ATT to unlock the phone. I sent a request to ATT and they have denied my claim stating I need to use paid service of the phone for at least 6 months. 

1. Is it legal for ATT to demand 6 months of service when the phone was fully paid for? 

Yes.  Sort of.   Apple is not currently selling a sim free iPhone Xr.   

2. There was no mention during order placement that the phone should be used with ATT for 6 months before it can be unlocked. 

Prepaid phones require 6 months service before eligible for unlock.  That’s because they are subsidized.  You bought a non subsidy device, but the computer doesn’t know the difference.  

3. I don't even have any other phones on an ATT contract, the other phone I have was also paid for fully. 

Please advise on how I can get this resolved. I have been using ATT for 7 years and this is such a poor experience. 

 It’s SOP with an iPhone unless you buy the sim free version.  

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What to do.

You must wait 14 days.  Once the phone cannot be returned, you can again approach ATT for an exception.  Start by calling tech support.   Once they run the IMEI they can see it’s not a subsidized phone.  They have to unlock it over the phone.  If they try to manually process it will fail.  

If they won’t, file an FCC complaint.  

  For future reference:  the only way around this is a sim free version from Apple.  

Not yet, but soon enough. Certainly worth waiting for to avoid aggravation. 

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@gr8sho wrote:

Not yet, but soon enough. Certainly worth waiting for to avoid aggravation. 

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avoiding the aggravation would be buying the verizon version since it is unlocked by default.

Better than a sim free version?

Apple selling SIM free version of th IPhone XR

https://www.apple.com/shop/buy-iphone/iphone-xr#00