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Iphone Trade In
I ordered a new iphone under the recent trade in program for the iphone 12. I received the new iphone on Oct 23 and received an email saying that the return shipping materials for my old phone would be received in 4-7 days. It is now Nov 3 and I still have not received the trade in shipping materials. The support phone number goes directly to a busy signal and the chat function on the support line for trade in phones does not respond even though it says an agent will be available in 2 minutes. Getting very frustrated.
3 years ago
It took 14 days to receive my return kit. With the volume of mail due to the election I would give it a few more days.