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D

New Member

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2 Messages

Tue, Dec 29, 2020 1:25 AM

iPhone Trade In Problem

I had an iPhone 8+, did the $700 trade-in for an iPhone 12, they sent me the emails associated with it and I just received my trade-in paperwork to send the iPhone 8+ back.  That seemingly has gone ok.

My son, on the same plan, decided he wanted to do the $700 trade-in for his iPhone 8, it was agreed to online with the system and he got his new iPhone 12, BUT there's no indication that AT&T is going to trade-in his old phone, so now we are stuck with an iPhone 8 that they said they were going to give us $700 credit for.  How do I fix this?

ATTHelp

Community Support

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195.7K Messages

2 y前

Greetings @dunwoodypc,

 

We understand there's some concerns whether or not if your son will received the $700 credit or not.

  • When did you originally sign up for the Trade-in Promotion? 

  • Did your son sign up around the same time for the trade-in promotion? 

  • Have your son received any emails, or checked in spam/junk? 

Feel free to fill us in with more information to better assist.

 

Jacob, AT&T Community Specialist 

 

New Member

 • 

2 Messages

2 y前

The order for my son's phone was December 22nd.  It was within the confined dates of the trade in.  I signed up that night.  

So, let's add some more content that makes me even more upset.

So, today, I sent my son to an AT&T Corporate Store in Atlanta (Dunwoody) today with his old phone (which is the trade-in $700 credit) and said for him to get the store to fix it so that we get the credit.  So what happens?  They take the phone (iPhone 8, 64 GB, white) and credit him only $100.  So now we have no phone to trade in anymore and we are out $600 (The difference between the credit and $700).

Someone needs to fix this.

ATTHelp

Community Support

 • 

195.7K Messages

2 y前

@dunwoodypc.

 

We understand that this is a big difference in the credit you were expecting.

 

Since your son relinquished the iPhone 8 to the store in Atlanta, then that is where you/he will need to go in order to resolve the claim.

 

Vincent, AT&T Community Specialist

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