Shop Now, Avoid Delays - Get Our Best Holiday Deals!
Trade In and Get Rewarded!

New Member


1 Message

Wed, Dec 2, 2020 9:13 PM

iPhone Trade In Credit

I traded in an iPhone 8 on October 28th, 2020 to go along with a promotion that stated I'd receive $800 off my iPhone 12 purchase in the form of bill credits. I have a receipt signed and dated showing the trade-in was valid, I was just wondering when those bill credits would kick in. It is still showing on my account a little over a month later that I still owe the close to the full amount of my iPhone 12. When will I start receiving credits? Thank you for your help.


Community Support


176.5K Messages

1 y ago

Greetings @tjralstin13!


We're glad to hear your device trade-in has been accepted to further provide billing credits to you. Allow us to answer your question!


The trade-in credit is applied in monthly installments over the installment agreement period. The credits start within 1-3 billing cycles after the trade-in offer is processed. 


It is very important to maintain your wireless account and monthly installment payments until the credits begin. The first initial credit will cover credits missed during the processing period. 


If you have not received the trade-in credits after the 3rd billing cycle, you can contact our HYLA Customer Support at: 1.888.445.6005 for additional assistance.


We hope this information helps, and thanks for reaching out to us!


Dwight, AT&T Community Specialist  

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.