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Dontuse_zero_stars's profile

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Thursday, March 2nd, 2023 5:30 AM

iPhone returned yet mysteriously still being charged

Returned phone- which came w upgraded service- cancelled and returned immediately after no one at AT&T could tell me what charges were- this was over a month ago- still getting hit w 350 phone bill?! No one at AT&T can help- they say it can take months to process the phone return which they confirmed they received- 30 days ago! They say all I can do is -wait- and -pay- as they can’t remove the service until they process return- and then they will then credit the refund! Not acceptable!! Stop wasting my time and money on these reindeer games! Bad business- to pay for something you do t have for over a month!

Community Support


229.9K Messages

1 year ago

Hello, @Dontuse_zero_stars ! We understand how frustrating it can be to have unexpected charges on your bill.


Based on the information you've provided, we want to go ahead and bring you into a Direct Message for more assistance. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


We look forward to helping and hearing back from you.


Thanks for contacting the AT&T Community Forums.

Rachel, AT&T Community Specialist


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