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vyanez1115's profile

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1 Message

Thursday, February 2nd, 2023 5:02 AM

Iphone return is missing - HELP

I sent 3 iphone 11 back to ATT via Pitney Bowes, 2 of the phones arrived at Pitney Bowes, while 1 is still missing. It has been over a month and no one seems to know what is going on. Post office shows Pitney Bowe's local agent picked up all 3 phones, Pitney Bowes and ATT have no clue of where the missing 3rd phone is and continues to blame the post office. 

I have called numerous times to ATT, and keep getting the run around. This is very frustrating can someone please help.

ACE - Sage


105.3K Messages

2 months ago

As long as you have proof you mailed all three phones the rest of this is not your responsibility. If AT&T insists that you chase this down they are wrong. File a Better Business Bureau complaint online. The complaint is forwarded back to AT&T upper management and someone will contact you. Usually your proof is a counter receipt from the post office, but tracking that shows that all three phones made it to the post office and entered the system is enough.

Historically AT&T has made good as long as proof is provided.


Community Support


210.2K Messages

2 months ago

We definitely understand how frustrating it may be to reach out about your trade-in concern and not getting the help you need, @vyanez1115. We're here to help investigate this further for you!


Based on the details you've provided, we want to go ahead and invite you into a Direct Message for further help. Please check the message icon in the upper portion of the page and reply. From there, we'll be able to investigate and track your package for you.


Thanks for contacting the AT&T Community Forums, and we look forward to assisting you!


Lynn, AT&T Community Specialist

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