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Sat, Sep 3, 2016 1:49 AM
ACE - Expert
4 years ago
If the phone is paid in full, it is yours to keep (or sell) and you can get a new phone.
Hello @Jennifer7679!Yes, you are correct. Once you pay off your Equipment Installment Plan (EIP) balance, you get to own your device, and you can even submit a Device Unlock Request if you were thinking of selling it to a non-AT&T customer.To know the EIP balance, and/or pay it off, log into MyAT&T app and follow these steps:
For more important details on how to manage your EIP visit:https://www.att.com/esupport/article.html#!/wireless/KM1011871You can also explore your Upgrade Options and even order your new device by following these steps:
For more important details on how to check your Upgrade Eligibility visit:https://www.att.com/esupport/article.html#!/wireless/KM1002380Hope it helps!Misael
@Jennifer7679 wrote:I have my last installment payment due on my next bill. Am I understanding correct that if I wanted to upgrade and keep this phone I pay the 19.00 I owe and it's mine and I can get a new phone correct?
Or you can keep using it and enojy saving $19 a month! 🙂
3 years ago
Are we able to make extra payments on our installment plan? On the website I could only find a way to pay it off, not make an extra payment. I would like to pay extra when possible just to help get it paid off sooner.
ACE - Sage
No. You can pay off only.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
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