Learn how you can get the iPhone 13 now!
D

New Member

 • 

1 Message

Tue, Aug 11, 2020 3:12 AM

I have several important questions!

First I want to know how to and if I can switch from prepaid to actual service and also keep my phone number and all my accounts including but not limited to my apps like Facebook ect. I want to know if I can at least buy a new phone if it can be sent to my little Ng situation as I'm not allowed to legally leave this building for something trivial. My phone is getting old and it's drive my me crazy! I have been consistent with payments for a long time now and have had this phone for over a year! I have hardly any time in the day to get anything done like this and it needs to be done this website is running me in circles!

Constructive

Employee

 • 

23.5K Messages

1 y ago

🤦

sandblaster

ACE - Expert

 • 

53.2K Messages

1 y ago

Prepaid is “actual service” so I presume you mean postpaid. Yes, you can move your number from prepaid to postpaid but that can only be done in an ATT corporate store.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.