Contributor

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1 Message

Fri, Feb 26, 2016 3:48 AM

Htc one m9 marvelous marshmallow

When is att releasing the marshmallow update for the M9!?!?!?

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Accepted Solution

Official Solution

Community Support

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15.2K Messages

4 years ago

Hello @Haus_of_Holt

 

Thank you so much for the great questions, and feedback regarding this update.  It seems that many of you have been able to successfully download the newest Marshmallow OS for the M8 and M9, but if you are still having issues, please see the info below.

 

M8 Release Details

 

M9 Release Details

 

We have heard the feedback about the large requirement of free space needed for the install and have sent this to HTC.  At this time, HTC has advised that the free space required to download M8 and M9 are 1212.5MB (M8) and 1552.88MB (M9). 

 

Once the package is downloaded, the installation requires 150MB (which was already reserved during FOTA download).

 

Although not supported by AT&T, HTC has advised that customers can sideload the update to bypass the large storage requirement. 

 

Here is the link for your information:

Please contact HTC if you have any questions regarding the below information. Sideloading will wipe your device and restore to factory settings.

M8 - http://www.htc.com/us/support/htc-one-m8-att/news/.

M9 - http://www.htc.com/us/support/htc-one-m9-att/news/

 

If you have other Marshmallow related questions, please join the discussion.  We will announce all future Marshmallow info here.

 

Tim, Community Specialist

AT&T Customer Care

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Community Support

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15.2K Messages

4 years ago

Hello! @Haus_of_Holt

 

Thanks for posting your question.

 

I’m afraid we do not have a release date for Marvelous Marshmallow for the HTC one M9 at this time, but we are working hard to bring the Marshmallow update to as many Android phones as possible.

 

In the meantime, please feel free to visit us at www.att.com/esupport/softwareUpdates.jsp for information on device updates.

 

Thanks,

 

Rachel A

AT&T Social Media Manager.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
pbartman

Teacher

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21 Messages

4 years ago

Rachel,

  Are you aware that every other carrier has released the update for this phone already?  Can you give us any indication of when this may arrive on AT&T?

Contributor

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1 Message

4 years ago

Yeah, I've really been underwhelmed with the lack of response from both parties. HTC and AT&T seem to be directing inquiries about this to each other in a not so lovely cluster circle.

Contributor

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3 Messages

4 years ago

This whole lack of update has made me quite angry!

On the one hand, it's only a phone.

One the other hand, this is a major update that EVERY other carrier has for the HTC M9!!!

Yes, At&T, you were beat out by T-Mobile, Speint, and the slowest update carrier of them all...Verizon. How embarrassing! Yet, you don't seem to care.

When I call AT&T, there are reps who have no idea what I'm even talong about!

One told me that Marshmallow was released for the M9 on Feb.25th. Another told me that it was released at this time LAST YEAR!!!

This is sickening!

The M10 will be out within a month or so. This whole fiasco has made my mind up to switch carriers.

Nobody cares. It's just plain sad...and quite pathethic.

pbartman

Teacher

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21 Messages

4 years ago

Anyone from AT&T looking at these?  The only post is from someone that claims to be from AT&T and it the one and only post from that person. 

 

Is there an email list I can get on so I don't have to keep searching in disapointment?

pbartman

Teacher

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21 Messages

4 years ago

I do have to correct myself... I clicked on the original poster.  He only had one post.

 

*Don't post with little sleep*

 

I still want to know where my update stands.

pbartman

Teacher

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21 Messages

4 years ago

Another week has gone by and still no response from AT&T. Everyone else on every other carrier has had the update for a while now. Please show us AT&T that you care about your customers.

GLIMMERMAN76

ACE - Expert

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19.4K Messages

4 years ago

@pbartman

 

att does not release update schedules...  Look at what happened with the note 5 a csr told someone in chat MM was coming out and it was a security patch....

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
pbartman

Teacher

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21 Messages

4 years ago

I can understand not giving schedules.  Things happen and they always do.  In this case the update has been relased everywhere, except AT&T.  I was looking for something like "We ran into an issue and we're working on it and hope to have it out soon."  I know you can't put a date on it.  Just knowing something IS in the works, and that it may come out soon.  At this point I feel the update has been scrapped and I shouldn't have left Verizon.

 

In some cases no news is worse bad news.

pbartman

Teacher

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21 Messages

4 years ago

Another week down, still silence.

GLIMMERMAN76

ACE - Expert

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19.4K Messages

4 years ago

There was a tweet that htc sent out that said by the end of april for ATT.

 

https://twitter.com/moversi/with_replies?lang=en

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
pbartman

Teacher

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21 Messages

4 years ago

Thanks for the update.

 

Still sad that AT&T is taking so long and they still haven't told their customers anything.  Communication is key to customer satisfaction and retention. 

lcalle

Guru

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629 Messages

4 years ago

Yup.  Very true.  They may be trying a method of covering their own behind by not saying anything, but, at the very least they could give us a rough time frame like Mo with HTC has.  

GLIMMERMAN76

ACE - Expert

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19.4K Messages

4 years ago


@pbartman wrote:

Thanks for the update.

 

Still sad that AT&T is taking so long and they still haven't told their customers anything.  Communication is key to customer satisfaction and retention. 


@pbartman

 

no carrier gives out update schedules..  It would be nice but its never going to happen.  Just like with HTC they said it would be out for ATT the start of march now they say april.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.