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Community Support


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Wednesday, February 3rd, 2016 9:01 PM


How to activate service on your new device

New Phone.jpg

Activating your service on a new device is simple! First you will need to activate your new equipment, then you will want to setup your new phone. Check out the information below to get started!


Activating your device

If you went to a store to get your device, your phone should be activated. If it was shipped, you can activate your device online. You can also use our automated activation line at 866-895-1099.


To activate online: Over the phone:
  1. Choose your activation type:
    • Upgrade
    • Bring your own device
    • AT&T Prepaid
    • Buy a session (used to purchase data for a tablet for example)
  2. Follow the prompts.
  1. Accept the wireless customer agreement. 
  2. Once accepted, enter the Wireless number
  3. Enter your Billing or shipping ZIP code of the phone you're activating.
  4. Enter your Passcode or SSN last 4.


After activating your phone, call or text a friend and make sure you're able to surf the web. If you cannot call. text or surf:

For more information, including steps to activate an insurance replacement or bringing your own device to AT&T, please click here.


Device Setup

AT&T can help you setup your new device with our Device Support Tool, You will find instructions and tutorials and setup things like:

  • Wi-Fi connections
  • Passwords
  • Email
  • Voicemail
  • And more!

Password Resets 

In most instances, you have to sign into your Apple or Google account to access certain features or download content. If haven't used your account in a while, it can be hard to remember your password.

Apple Account (iTunes)

  1. Go to Forgot Your Apple ID Password.
  2. Scroll to Reset Your Password. 
  3. Select one of the options  follow the prompts.

Google Accounts (Android)

  1. Go to the trouble signing in
  2. Select “I don’t know my password.”
  3. Enter your email address and follow the instructions on the screen.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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