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Mrs_Hook's profile
Employee

Employee

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2 Messages

Wednesday, July 18th, 2018 4:55 PM

How long does it take to get your credit from switching?!

I’ve submitted my last Verizon bill and went through the process of switching over since early June and have yet to see a credit to my account or a prepaid credit card for completing the switch. I keep checking the status and it says “pending” it’s been well over a month. How long does it normally take?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Expert

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16.5K Messages

6 years ago


@Mrs_Hook wrote:

I’ve submitted my last Verizon bill and went through the process of switching over since early June and have yet to see a credit to my account or a prepaid credit card for completing the switch. I keep checking the status and it says “pending” it’s been well over a month. How long does it normally take?


It's supposed to be 4-6 weeks after you submit your bill. You already traded in your phone, correct?

 

Where do you live? The offer is limited to certain big cities currently.

See https://extrameasures.att.com/#/home

 

Employee

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2 Messages

6 years ago

I live in Southern California and yes, I’ve already submitted my phone.

ACE - Expert

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16.5K Messages

6 years ago


@Mrs_Hook wrote:
I live in Southern California and yes, I’ve already submitted my phone.

In one of the eligible zip codes on the page from the link that I provided?

 

 

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