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2.4K Messages

Wed, Sep 13, 2017 3:19 PM

How does upgrading every year with AT&T Next work?

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 Get The Latest And The Greatest With Next!

 

AT&T is providing new and existing customers with simpler and more flexible ways to upgrade to a new smartphone. We know you want flexibility and choices. With our new plans, we’re giving you the power to decide between lower monthly payments or the ability to upgrade to the latest smartphone sooner.

 

 

Want to upgrade using your Next plan? Shop now! Upgrading a device online is super fast and easy!

  • Hassle-free returns - Must return w/in 14 days. Restr’s apply. Offer subj. to change. Learn more.
  • Free express shipping - Your new phone will ship as early as tomorrow*.
  • Pick up at a store - Order online, then skip the lines and get expert help with setup
  • Same-day delivery - We’ll bring it to you in person and help with activation and setup.**

 

How It Works:

 

AT&T Next Every Year

AT&T Next

Primary Benefit

New device every year

Lower monthly device payment

Upgrade Eligibility

12 monthly payments or 50% of retail device cost paid off and trade-in of eligible device

24 monthly payments or 80% of retail device cost paid off and trade-in of eligible device

Pay Off Phone

24 months

30 months

 

Other Options:

  • Device Trade-in: Customers who own their device, can trade it in and apply the value toward the new device cost in AT&T retail stores.
  • Down payment: Customers can put money down at the time of purchase to apply towards the new device cost.

Wondering what your upgrade options are?

Dial *NEW# (*639#) to check for upgrade eligibility

Log into your account to see what is available to you!

 

 

Commonly Asked Questions

When can I upgrade with AT&T Next or AT&T Next Every Year

After you have been billed and made two monthly installment payments, as long as your account is in good standing, you are eligible to take advantage of our pay-to-upgrade option. For AT&T Next, pay a lump sum amount that fulfills 80% of the retail price in order to upgrade with eligible trade-in. For AT&T Next Every Year, pay a lump sum amount that fulfills 50% of the retail price in order to upgrade with eligible trade-in. Please note that to trade in your smartphone, it must be fully functional and in good physical condition.

 

Do I own the smartphone? Or is this a leasing offer?

The smartphone is yours, and you're responsible for the monthly installment payments. You're also responsible for any loss, theft, or damage to the smartphone—both during the installment agreement period and afterward. We recommend you purchase the optional mobile insurance to protect your investment.

 

Can I purchase any smartphone with AT&T Next or AT&T Next Every Year?

Yes, AT&T Next and AT&T Next Every Year are available purchase options with any smartphone.

 

Can I pay off my smartphone early?

Yes, you have the option to pay off the remaining balance of your installment agreement in full at any time.

 

What payments are due if I cancel AT&T Next or AT&T Next Every Year?

With AT&T Next and AT&T Next Every Year, if you cancel your wireless service with AT&T, the full outstanding balance on your installment agreement becomes immediately due.

 

For more answers to your questions, click here.

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

New Member

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2 Messages

3 months ago

I have the iPhone 11 Pro Max and I’m on the iPhone forever plan my phone is great condition no scratches I’m waiting for the 12 so when it comes out do I just go in there and tell them I wanna upgrade to the 12 will they take my 11 as a upgrade for the 12

sandblaster

ACE - Expert

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39K Messages

ATT has no iPhone forever plan I know of, are you sure you aren’t on Apple’s program? Anyway, presuming you have ATT’s Next program, no, it doesn’t work quite like that. For one, the upgrade every year program was discontinued. You are probably on a 30 month installment plan. If so, you can either upgrade after 24 payments or if you are paying the $5/month early upgrade option, you can upgrade earlier, I think after 18 payments. In any event, in order to turn in your 11, you need to pay however many payments are required to get to your upgrade point if you haven’t already gotten to your upgrade point.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

3 months ago

have a question I have iPhone 11 Pro Max and I’m waiting for the 12 when it comes I’m on the iPhone forever plan will they take my 11 as a upgrade for the 12

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