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2.5K Messages

Wed, Sep 13, 2017 3:19 PM

How does upgrading every year with AT&T Next work?

Next_Banner.png

 Get The Latest And The Greatest With Next!

 

AT&T is providing new and existing customers with simpler and more flexible ways to upgrade to a new smartphone. We know you want flexibility and choices. With our new plans, we’re giving you the power to decide between lower monthly payments or the ability to upgrade to the latest smartphone sooner.

 

 

Want to upgrade using your Next plan? Shop now! Upgrading a device online is super fast and easy!

  • Hassle-free returns - Must return w/in 14 days. Restr’s apply. Offer subj. to change. Learn more.
  • Free express shipping - Your new phone will ship as early as tomorrow*.
  • Pick up at a store - Order online, then skip the lines and get expert help with setup
  • Same-day delivery - We’ll bring it to you in person and help with activation and setup.**

 

How It Works:

 

AT&T Next Every Year

AT&T Next

Primary Benefit

New device every year

Lower monthly device payment

Upgrade Eligibility

12 monthly payments or 50% of retail device cost paid off and trade-in of eligible device

24 monthly payments or 80% of retail device cost paid off and trade-in of eligible device

Pay Off Phone

24 months

30 months

 

Other Options:

  • Device Trade-in: Customers who own their device, can trade it in and apply the value toward the new device cost in AT&T retail stores.
  • Down payment: Customers can put money down at the time of purchase to apply towards the new device cost.

Wondering what your upgrade options are?

Dial *NEW# (*639#) to check for upgrade eligibility

Log into your account to see what is available to you!

 

 

Commonly Asked Questions

When can I upgrade with AT&T Next or AT&T Next Every Year

After you have been billed and made two monthly installment payments, as long as your account is in good standing, you are eligible to take advantage of our pay-to-upgrade option. For AT&T Next, pay a lump sum amount that fulfills 80% of the retail price in order to upgrade with eligible trade-in. For AT&T Next Every Year, pay a lump sum amount that fulfills 50% of the retail price in order to upgrade with eligible trade-in. Please note that to trade in your smartphone, it must be fully functional and in good physical condition.

 

Do I own the smartphone? Or is this a leasing offer?

The smartphone is yours, and you're responsible for the monthly installment payments. You're also responsible for any loss, theft, or damage to the smartphone—both during the installment agreement period and afterward. We recommend you purchase the optional mobile insurance to protect your investment.

 

Can I purchase any smartphone with AT&T Next or AT&T Next Every Year?

Yes, AT&T Next and AT&T Next Every Year are available purchase options with any smartphone.

 

Can I pay off my smartphone early?

Yes, you have the option to pay off the remaining balance of your installment agreement in full at any time.

 

What payments are due if I cancel AT&T Next or AT&T Next Every Year?

With AT&T Next and AT&T Next Every Year, if you cancel your wireless service with AT&T, the full outstanding balance on your installment agreement becomes immediately due.

 

For more answers to your questions, click here.

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Teacher

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13 Messages

3 years ago

How are you losing money? You’re just paying off the phone in installments. If anything it’s break even. Does Apple offer installment payments?

Would be tricky getting out of att next and over to Apple would have to time it right
lizdance40

ACE - Sage

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79.8K Messages

3 years ago


@alpinewhite wrote:
How are you losing money? You’re just paying off the phone in installments. If anything it’s break even. Does Apple offer installment payments?

Would be tricky getting out of att next and over to Apple would have to time it right

@alpinewhite   

You have to pay off 50% on Next every year, then return the phone.  It’s worth 3/4 of its retail value on Swappa or eBay.  That’s a loss to me.

Yes, it’s called ‘Apple upgrade program’. It’s 24 months with a yearly upgrade option and Apple care plus included.  And it’s not new.  It’s 3 years old.

https://www.apple.com/shop/iphone/iphone-upgrade-program?afid=p238%7CizTgNK5d-dt_mtid_1870765e38482_pcrid_78408954617548_&cid=aos-us-kwbi-iphone--slid--product-%7Bproductid%7D

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
chevysales

Mentor

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35 Messages

3 years ago

Liz ,

We have done this ridiculous dance before. Not interested in Ebay and don’t care about selling this iPhone did that since 3GS till 6 and now sorry the market is flooded thanks to the Next and other plans like it. And frankly to me it’s not worth the time. 

 

Also your 100% wrong about the Apple Upgrade Program. They are only allowing users to get Pre - Approved as of the 23 rd so they can complete the purchase in same time as the rest of us and get a chance at reported 2-3 million phones at PreSale. You need to give correct information if your going to respond to me. This is on Apple- MacRumors- Apple Insider- Cult Of Mac-iMore and every other site clear as day.  And here is my personal favorite 9to5Mac which tells you why they can get pre approved. You can ignore the usual headline which like most journalism today is true but misleading in fact. See paragraph 3 for clarity. 

 

https://9to5mac.com/2017/10/20/iphone-x-upgrade-program/

 

I had a specific question and posting here is a rarity to begin with. All I wanted was an answer to a simple question which you didn’t even address. Why respond if your not answering my question in the first place? 

 

Thank you

lizdance40

ACE - Sage

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79.8K Messages

3 years ago

@chevysales

And then you will complain about about the Next return phone process?  (Again).   Have to wonder why you would put yourself through it.  

    We see what you see on the website.    And any ATT employee will quote party line. If you want the Upgrade every year option and ATT doesn’t change the website on sale date, then buy through Apple.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
chevysales

Mentor

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35 Messages

3 years ago

@lizdance40 

pfft... (again) hey keep continuing to give out wrong information your pretty good at it. Skirt ruffled? 

Why respond interjecting what you *feel yet adding no substance and giving absolutely incorrect info about it.

I mean I never see you in Apple Community. 

 

I’m done with this thread unless I’m notified of an answer from a user who may have had same issue. All I ever posted here for... silly me thinking that’s how a user community worked since usenet/user to user web boards. Same as my “complaints about flawed return process” short of the obvious. 

 

 

Gary L

ACE - Expert

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15.8K Messages

3 years ago


@chevysales wrote:

I had a specific question and posting here is a rarity to begin with. All I wanted was an answer to a simple question which you didn’t even address. Why respond if your not answering my question in the first place? 

What was the question?

 

In your first post in this thread I saw a statement that ended with three question marks but it wasn't a question. You pointed out something ridiculous but I'm missing the question.

 

(The price on Next Every year is going to be 1/24th of the phone price.)

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
chevysales

Mentor

 • 

35 Messages

3 years ago

Does it matter now or did you drift over just to say *ridiculous ? Either way thanks but no thanks. Have a wonderful afternoon. 

lizdance40

ACE - Sage

 • 

79.8K Messages

3 years ago

How is “we see what you see” and “employees will quote the party line”  incorrect?  

And how is participation in Apple forums, or not, an issue?   I already posted information on Apples upgrade program in an earlier post.  

As for solution, ATT already posted all information and marked it solved.  

Your question was about where the every year option was.  My answer was, it isn’t there now, and if it doesn’t show on the sale date, you can buy from Apple.  How hard is that?

 Preappoval for Apple program does not obligate anyone to buy on the 27th.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
chevysales

Mentor

 • 

35 Messages

3 years ago

Look plain and simple  I asked a question you told me about other nonsense I never asked about.

And had no bearing at all on if the 24 month option will be available or just 30 month as all ATT ads had been to date. You did not answer what I asked until your second response to me. The posts stand above in proper order. They are clear and simple to understand. 

 

Lol 😂 you know you were wrong about Apple Program getting ahead in the line EVER. 

To both my self and to previous poster I believe. 

It does no such thing and never has. Fact of the matter is they only started the pre approval based on last years Apple Program users being left out on 7 at the start to which Apple contacted the users to make amends.

 

 

Since you want the last word go ahead it’s all yours. 

chevysales

Mentor

 • 

35 Messages

3 years ago

V

Gary L

ACE - Expert

 • 

15.8K Messages

3 years ago


@chevysales wrote:

Does it matter now or did you drift over just to say *ridiculous ? 

Back is post #60 you complained about several things and a conversation began I was just trying to figure out the question. Interesting that YOU think it's a strange word to use because in that post YOU used the word ridiculous in your non-question... 

 

As you seemed frustrated, I did look to see if I could answer your question but realized you didn't actually have one so I posted to see what I could figure out.

 

You seemed to think it mattered when you brought up that "I had a specific question", you were literally complaining that "All I wanted was an answer" but now when I point out that I don't see a question you act like it's too late and you want to be dismissive to me???

 

But then even after your above comment you're still (#70) complaining about just asking a question. Why do you keep bringing it up? What is the question?

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Guru

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382 Messages

3 years ago

Or you can go on Amazon and buy a phone at a major discount and not worry with getting to 60 or 80% of the payoff.  Though unlocked phones generally won't allow HD VOLTE calls.

Contributor

 • 

2 Messages

3 years ago

Want to upgrade to the new iPhone 8 Plus, have questions...

 

My wife and I have the iPhone 6s (hers is 32GB and mine is 16GB). We originally came to ATT with the BOGO offer for iPhone 6s. We are almost done paying on our installments, really only mine. I know I have about $216 left on my NEXT plan for my phone and if we were to reach the threshold I would owe $86 on mine to upgrade early and $100 on hers. Would it be better to just pay off the $216 (only $30 difference) and get the full trade in value back for the 6S towards my next phone? Also, they have a promotion right now where you can BOGO the iPhone 8 (any type), but you have to open a 3rd line, but I don't want to lose my unlimited plan. Can I simply cancel my wife's line and port over her number to the new line and keep everything in place? Thanks.

lizdance40

ACE - Sage

 • 

79.8K Messages

3 years ago


@updeau22 wrote:

Want to upgrade to the new iPhone 8 Plus, have questions...

 

My wife and I have the iPhone 6s (hers is 32GB and mine is 16GB). We originally came to ATT with the BOGO offer for iPhone 6s. We are almost done paying on our installments, really only mine. I know I have about $216 left on my NEXT plan for my phone and if we were to reach the threshold I would owe $86 on mine to upgrade early and $100 on hers. Would it be better to just pay off the $216 (only $30 difference) and get the full trade in value back for the 6S towards my next phone? Also, they have a promotion right now where you can BOGO the iPhone 8 (any type), but you have to open a 3rd line, but I don't want to lose my unlimited plan. Can I simply cancel my wife's line and port over her number to the new line and keep everything in place? Thanks.


If you want the Bogo, one of you loses their number.  You cannot “ port her number” to a new line.  

It is unlikely the iPhone 6s is worth more as a trade in.  Value according to the website is less than the $216 you owe

 https://www.att.com/esupport/article.html#!/wireless/KM1041824?source=IC2Y0H0000000000L&wtExtndSource=tradein-program2

When you trade in a phone on Next, with promotional credits applied both billing and credits stop.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

3 years ago

I knew I would still owe the $216, so I planned on paying the upgrade fees
or the remaining balance I owe depending on whatever route I went to
upgrade to the iPhone 8 would be most advantageous. Since I owe, the plan
we was to pay and then use any trade in or value in the phone towards the
new NEXT installment plan/taxes. There is no way to escape that I still
will owe my balance. Or am I missing a better route? I want to be able to
upgrade without having to add a second line, unless something better comes
along for Black Friday from some seller.

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