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2.4K Messages

Wed, Sep 13, 2017 3:19 PM

How does upgrading every year with AT&T Next work?

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 Get The Latest And The Greatest With Next!

 

AT&T is providing new and existing customers with simpler and more flexible ways to upgrade to a new smartphone. We know you want flexibility and choices. With our new plans, we’re giving you the power to decide between lower monthly payments or the ability to upgrade to the latest smartphone sooner.

 

 

Want to upgrade using your Next plan? Shop now! Upgrading a device online is super fast and easy!

  • Hassle-free returns - Must return w/in 14 days. Restr’s apply. Offer subj. to change. Learn more.
  • Free express shipping - Your new phone will ship as early as tomorrow*.
  • Pick up at a store - Order online, then skip the lines and get expert help with setup
  • Same-day delivery - We’ll bring it to you in person and help with activation and setup.**

 

How It Works:

 

AT&T Next Every Year

AT&T Next

Primary Benefit

New device every year

Lower monthly device payment

Upgrade Eligibility

12 monthly payments or 50% of retail device cost paid off and trade-in of eligible device

24 monthly payments or 80% of retail device cost paid off and trade-in of eligible device

Pay Off Phone

24 months

30 months

 

Other Options:

  • Device Trade-in: Customers who own their device, can trade it in and apply the value toward the new device cost in AT&T retail stores.
  • Down payment: Customers can put money down at the time of purchase to apply towards the new device cost.

Wondering what your upgrade options are?

Dial *NEW# (*639#) to check for upgrade eligibility

Log into your account to see what is available to you!

 

 

Commonly Asked Questions

When can I upgrade with AT&T Next or AT&T Next Every Year

After you have been billed and made two monthly installment payments, as long as your account is in good standing, you are eligible to take advantage of our pay-to-upgrade option. For AT&T Next, pay a lump sum amount that fulfills 80% of the retail price in order to upgrade with eligible trade-in. For AT&T Next Every Year, pay a lump sum amount that fulfills 50% of the retail price in order to upgrade with eligible trade-in. Please note that to trade in your smartphone, it must be fully functional and in good physical condition.

 

Do I own the smartphone? Or is this a leasing offer?

The smartphone is yours, and you're responsible for the monthly installment payments. You're also responsible for any loss, theft, or damage to the smartphone—both during the installment agreement period and afterward. We recommend you purchase the optional mobile insurance to protect your investment.

 

Can I purchase any smartphone with AT&T Next or AT&T Next Every Year?

Yes, AT&T Next and AT&T Next Every Year are available purchase options with any smartphone.

 

Can I pay off my smartphone early?

Yes, you have the option to pay off the remaining balance of your installment agreement in full at any time.

 

What payments are due if I cancel AT&T Next or AT&T Next Every Year?

With AT&T Next and AT&T Next Every Year, if you cancel your wireless service with AT&T, the full outstanding balance on your installment agreement becomes immediately due.

 

For more answers to your questions, click here.

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Teacher

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13 Messages

3 years ago

My 7 Pluses are not free.... I am paying $32.09 per device (2 total) per month. 

 

I am on the Next Year upgrade plan, meaning I traded in my devices for upgrade eligibility. You must be referring to the upgrade plan that was offered in 2016 where you gave AT&T your devices and they applied a credit. 

 

No news yet if ATT will offer a buy back promotion for 2017. 

 

Gary L

ACE - Expert

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15.8K Messages

3 years ago


@alpinewhite wrote:

My 7 Pluses are not free.... I am paying $32.09 per device (2 total) per month. I am on the Next Year upgrade plan. 

 

Unless if what you are suggesting is I submit request for the trade in program and send in my 2 iPhone 7 Pluses to begin getting credits on my account and then purchase new devices from Apple?


I see the confusion now!!!  Back in post #28 you said 

This coming from someone who has been on Next for over two years and who also made the foolish move to swap 2 x iPhone 6s that were almost all paid off for 2 x iPhone 7 Plus

I thought you were saying you did the free upgrade swap a year ago. Those were the credits I was referring to. Sorry for the confusion

 

Info on the offer last year:

The offer required that you paid off an iPhone 6 or 6s (if not already paid off), turn it in and they gave you $650 in monthly credits towards an iPhone 7. Some people have been regretting that they took this offer as they are 12 months in and if they leave the offer they don't get the rest of the credits (some consider this "foolish"). I did this last year and got the iPhone 7 Plus, they've been crediting me $27.09 every month since.

 

 

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Gary L

ACE - Expert

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15.8K Messages

3 years ago


@alpinewhite wrote:

I am on the Next Year upgrade plan, meaning I traded in my devices for upgrade eligibility. You must be referring to the upgrade plan that was offered in 2016 where you gave AT&T your devices and they applied a credit. 

 


Now you're back-editing your post. That's not really what the post said when I responded a few minutes ago as you can see by the text that I copied in the previous post...

 

You must be referring to the upgrade plan that was offered in 2016 where you gave AT&T your devices and they applied a credit. 

Yes, that's what I was referring to when I answered a few minutes ago.

 

I am on the Next Year upgrade plan, meaning I traded in my devices for upgrade eligibility.

I think some people still paid off a 6s in in your case (and might consider it "foolish", especially if they wanted to upgrade this year). Paying off the second year of a 6s for a free 7 would have gotten them two years of payments (up to $650) on the 7 covered (getting them 3 years worth of iPhones for the cost of 2). 

 

If you had done that I (incorrectly) thought you had done, you'd have been able to purchase new phones elsewhere and continued to receive the $27.09 credits that I was referring to.  I see now that the foolish thing you were referring to was to not take the offer last year. (Sorry for misunderstanding).

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

3 years ago

If it takes a long time (I've heard January) won't you still have to pay the next payments during those months until it comes in or is it frozen?

Gary L

ACE - Expert

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15.8K Messages

3 years ago


@merlina-thalia wrote:

If it takes a long time (I've heard January) won't you still have to pay the next payments during those months until it comes in or is it frozen?


I would think that would be the case (I've only ever paid it off completely).

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

3 years ago

I am wanting to pre-order the new iphone 8 through the next program. When I try to do so online it's not giving me the option to trade in my current device. I have paid it off more than 50% and I am also due for an upgrade every year.

Contributor

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1 Message

3 years ago

I have an upgrade available and I plan on preordering the iphone X.  Every time I get a new phone, I like to pay it off in full.  My question is, If still have to pay full price ($999), for the phone, whats the point of having an upgrade?

Voyager

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2 Messages

3 years ago

My at&t next plan ends Sept. .. plan on upgrading to iPhone X on Oct 27. Can I keep my phone until then? Not sure how this works especially if there will be a waiting period for the new iPhone
sandblaster

ACE - Expert

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38.1K Messages

3 years ago

You can keep your phone forever. If your Next plan is ending, that just means you are finished paying for it. The phone is yours to keep.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
MR_SMiT

ACE - Professor

 • 

1.7K Messages

3 years ago


@hokancho wrote:

I have an upgrade available and I plan on preordering the iphone X.  Every time I get a new phone, I like to pay it off in full.  My question is, If still have to pay full price ($999), for the phone, whats the point of having an upgrade?


You don't have pay it off in full. If you really want iPhone X, you can use the Next Program to buy it.

Hardcore Pittsburgh Steelers Fan
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

 • 

38.1K Messages

3 years ago

An upgrade only means you can use the Next plan. You can buy a new phone anytime you want if you pay in full. You never have to wait for an upgrade if you pay in full.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

3 years ago

If i decide to leave AT&T what happens to the money i owe on the phones we have on the next program?  Do we have to pay them off before we can get new phone service?  Does the ohter company take it over?  Do we continue to pay AT&T?

Brand User
ATTHelp

New Member

 • 

121K Messages

3 years ago

Hello @LIndakoz!


Thank you for posting your question on the Community Forums! I can understand wanting to have more information about the Next Plan option. I can definitely help you clarify this for you!


With the AT&T Next Plan, you have the flexibility of getting a new phone financed. The good news is you have the ability to pay off any remaining installments at any time, if desired.  This excellent article provides step-by-step instructions on how to complete this process online!


As far is if the other company you are considering will take over these payments, I suggest contacting them directly to get more information.


I hope you find this informative! If you have any other questions, don’t  hesitate to let us know.


Regards,


Anabel, AT&T Community Specialist


Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
chevysales

Mentor

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35 Messages

3 years ago

Every ad I see on Att is for Next 30 month on the X.

 

I realize it’s to show cheaper competitive monthy payments but I’m Next Every Year. Don’t want any 30 month deal I just want same plan. It’s bad enough you have to jump thru hoops to return your phone to ATT and their employees know so little about a popular program they introduced back in 2013. 

And see no way to change the option online. This is one of slew of reasons I use Apple Store App for all upgrades.

It’s ridiculous that Apples app can immediately see ATT info on current iPhone 7plus and offer me SAME plan to upgrade and ATT app/ on-line doesn’t or can’t offer me the same

lizdance40

ACE - Sage

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75.5K Messages

3 years ago

@chevysales

You are losing money trading in a one year old phone.  iPhone 7 is worth more tha 50% on eBay. 

Iwouldnt trade it in,  I would sell it, then pay off ATT.  I also wouldn’t upgrade with ATT Next.  

Apples upgrade program gives you first shot at next years phone, and Apple care plus, which has many benefits insurance can’t match.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.