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2.4K Messages

Wed, Sep 13, 2017 3:19 PM

How does upgrading every year with AT&T Next work?

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 Get The Latest And The Greatest With Next!

 

AT&T is providing new and existing customers with simpler and more flexible ways to upgrade to a new smartphone. We know you want flexibility and choices. With our new plans, we’re giving you the power to decide between lower monthly payments or the ability to upgrade to the latest smartphone sooner.

 

 

Want to upgrade using your Next plan? Shop now! Upgrading a device online is super fast and easy!

  • Hassle-free returns - Must return w/in 14 days. Restr’s apply. Offer subj. to change. Learn more.
  • Free express shipping - Your new phone will ship as early as tomorrow*.
  • Pick up at a store - Order online, then skip the lines and get expert help with setup
  • Same-day delivery - We’ll bring it to you in person and help with activation and setup.**

 

How It Works:

 

AT&T Next Every Year

AT&T Next

Primary Benefit

New device every year

Lower monthly device payment

Upgrade Eligibility

12 monthly payments or 50% of retail device cost paid off and trade-in of eligible device

24 monthly payments or 80% of retail device cost paid off and trade-in of eligible device

Pay Off Phone

24 months

30 months

 

Other Options:

  • Device Trade-in: Customers who own their device, can trade it in and apply the value toward the new device cost in AT&T retail stores.
  • Down payment: Customers can put money down at the time of purchase to apply towards the new device cost.

Wondering what your upgrade options are?

Dial *NEW# (*639#) to check for upgrade eligibility

Log into your account to see what is available to you!

 

 

Commonly Asked Questions

When can I upgrade with AT&T Next or AT&T Next Every Year

After you have been billed and made two monthly installment payments, as long as your account is in good standing, you are eligible to take advantage of our pay-to-upgrade option. For AT&T Next, pay a lump sum amount that fulfills 80% of the retail price in order to upgrade with eligible trade-in. For AT&T Next Every Year, pay a lump sum amount that fulfills 50% of the retail price in order to upgrade with eligible trade-in. Please note that to trade in your smartphone, it must be fully functional and in good physical condition.

 

Do I own the smartphone? Or is this a leasing offer?

The smartphone is yours, and you're responsible for the monthly installment payments. You're also responsible for any loss, theft, or damage to the smartphone—both during the installment agreement period and afterward. We recommend you purchase the optional mobile insurance to protect your investment.

 

Can I purchase any smartphone with AT&T Next or AT&T Next Every Year?

Yes, AT&T Next and AT&T Next Every Year are available purchase options with any smartphone.

 

Can I pay off my smartphone early?

Yes, you have the option to pay off the remaining balance of your installment agreement in full at any time.

 

What payments are due if I cancel AT&T Next or AT&T Next Every Year?

With AT&T Next and AT&T Next Every Year, if you cancel your wireless service with AT&T, the full outstanding balance on your installment agreement becomes immediately due.

 

For more answers to your questions, click here.

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Contributor

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2 Messages

3 years ago

Hi I am using iPhone 7 from December 2016 under installments , I want to upgrade to iPhone x , so I have to pay remaining 280 for upgrade eligibility, okay I will pay that amount after that what will be my monthly charges for the new phone and do I have any restrictions on first down payment and when should I return iPhone 7 can you explain?
lizdance40

ACE - Sage

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75.5K Messages

3 years ago

@Sharpio  The new phone is still $999.  The payments will be 1/24th or 1/30th of that cost.

    If you are "paying to upgrade" on the iPhone 7, you have paid 75% of the phone and it's still worth more than half its original cost.  The only credit you get is the remainder of the payments.  You are better off paying off the phone and selling the phone on eBay.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

3 years ago

Hello,

What kind of trade in payments do I have to make? I have already paid for half of the price of iPhone 7. I was initially promised that I will have to pay the other remaining half after 12 months for the new phone. (I have paid 360$ out of 720$ as of today).

Does the additional payments mean the remaining balance of about 640$ for iPhone X if I trade in my current iPhone 7?
lizdance40

ACE - Sage

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75.5K Messages

3 years ago

No.  Please read and understand how Next works.  New phones are always full retail price.  

https://www.att.com/esupport/article.html#!/wireless/KM1106686

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Gary L

ACE - Expert

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15.8K Messages

3 years ago

@Dimaco wrote:
What kind of trade in payments do I have to make?

A  $999.99 phone with 24 payments will cost you $41.66 a month.

 

I have already paid for half of the price of iPhone 7. I was initially promised that I will have to pay the other remaining half after 12 months for the new phone. (I have paid 360$ out of 720$ as of today).
Does the additional payments mean the remaining balance of about 640$ for iPhone X if I trade in my current iPhone 7?

If you paid half, you still owe half. If you are on Next Every Year, the only thing that gets you is you can turn in the phone and they will basically buy it from you for the rest of the payments that you owe.

 

Turning in your Next phone that you own on helps you ZERO towards the next Next phone you purchase. It only prevents you from paying more on your old phone.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
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  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
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The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

3 years ago

Thank you for your response, I think if I sell it in EBay I don't think I can get a good price because brand new prices are way too low for 7 plus and the competition will be high in November. P.S : Even if I keep the device I don't have any one to give a gift.

Contributor

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1 Message

3 years ago

Next Question, can I pre-order the X via Apple's website or does it have to be done through AT&T's?

 

Tutor

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2 Messages

3 years ago

If its for the next program it has to be reserved through ATT.

Teacher

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13 Messages

3 years ago

 

ATT does not lease phones. A Next plan is not a lease. It is simply the price of the phone split into 24 or 30 payments but you own the phone. If you are paying for an iPhone 7 on Next and opt to exercise the trade in option, the only credit you get are the remaining Next payments you don't have to make. The price of whatever phone you buy will still be the same, full retail price.

@sandblaster Actually the Next plan functions like any traditional lease program. As you outline, if user opts to trade-in their device, they effectively handover any device equity to ATT in contra for the balance payout and can opt to move on to another service/carrier or enter a new Next plan.

Essentially we're paying to rent/lease phones during the period of use. Same concept as my car or any other lease program. With the difference that there is the option to own the device if all payments made (i.e. all 24 or 30 payments) vs. traditional lease programs where one must pay an additional buyout fee when all lease payments have been made.

Gary L

ACE - Expert

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15.8K Messages

3 years ago


@alpinewhite wrote:
Essentially we're paying to rent/lease phones during the period of use. Same concept as my car or any other lease program. With the difference that there is the option to own the device if all payments made (i.e. all 24 or 30 payments) vs. traditional lease programs where one must pay an additional buyout fee when all lease payments have been made.
 

It might "feel" like a lease and it's an easy way to explain it, but it's not.

 

You own that phone when you do Next. You owe the creditor for the loan (to buy the phone), they give you a no-interest loan with strings (must have service, phone is locked).

 

If you leave AT&T they don't want their phone back (because it's NOT their phone), they want the money.

 

With next, when you get far enough done with the payments, they basically buy it from you for the remaining payments (a benefit unless you fell it's worth more).

 

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

 • 

38.2K Messages

3 years ago

@alpinewhite While your description is quite accurate and Next may very well be like a lease, the fact is it is not a lease. Completing the payments to own the phone is not an option. You own the phone the day you receive it. You are fully expected to complete paying for it. Exercising the trade in option is just one way of completing payment by using the predetermined value of the phone for the final 6 or 12 payments. The differences may be subtle but still not a lease.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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13 Messages

3 years ago

You own that phone when you do Next. You owe the creditor for the phone, they give you a no-interest loan with strings (must have service, phone is locked).

 

If you leave AT&T they don't want their phone back (it's NOT their phone), they want the money.

@Gary L don't know if you've ever leased a vehicle but what you describe is identical to a vehicle lease.

You owe the creditor for the payments on the vehicle and sign a contract of liability. I'd have to read the fine print on AT&Ts Next program but would be surprised if they hand you a $700 phone with zero strings attached. 

if you 'leave' the dealership that sold the lease, they will attempt first to collect their liability (they want the $$ not the car they offloaded to you in the first place); if this fails they reposes the vehicle.

 

With next, when you get far enough done with the payments, they basically buy it from you for the remaining payments (a benefit unless you fell it's worth more).

Same with vehicle lease: when you've completed 24, 36 months 48 months etc worth of payments, they will take the car unless you feel its worth the buyout price. 

 

Semantics but all this to understand a scenario in which paying for Next is better than just buying an unlocked phone at retail? This coming from someone who has been on Next for over two years and who also made the foolish move to swap 2 x iPhone 6s that were almost all paid off for 2 x iPhone 7 Plus. 

 

 

lizdance40

ACE - Sage

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75.5K Messages

3 years ago

Sprint does leases, another word for it is RENT.   Reading how it works shows the difference in lease, vs installment purchase.

 

In a standard device financing agreement, a customer will pay off their new phone or tablet in monthly installments – usually over 24 months – instead of buying it at full price outright. After the full term of payments has been made, the device is yours to keep, sell, or trade in for a new handset.

Sprint’s leasing option is a little different. You’ll still make a set monthly payment for your device, but only over an 18-month period, and you’re not paying off your phone or tablet in order to own it.

Instead, you’re merely leasing the device from Sprint, and the carrier will still technically ‘own’ the gadget you’re using. At the end of the leasing period, Sprint will still own the device; if you want to keep it for yourself, you can pay an additional amount in order to purchase it (usually between $150 - $200, but can be much more). 

Otherwise, you can hand the phone back to Sprint in good condition and either upgrade to a brand-new handset, or cancel your service entirely. Either way, you won’t get to keep the device you’ve been using for the past 18 months.

If you want to keep using your leased device but don’t want to commit to buying it from Sprint, your final option is to continue to lease it on a month-to-month basis.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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13 Messages

3 years ago

@lizdance40  lease vs. installment purchase; the latter also more commonly referred to as financing whereby one enters into an agreement to make a certain amount of installment payments to slowly chip away at the total purchase/sale price. Delayed ownership.

 

Leasing (or renting as you mention it) are practices AT&T, Sprint and many other carriers now cater to keep up with changing technology and respective hardware. What you describe above for Sprint is followed by AT&T and others. 

 

The question is how much do you save if you purchase retail, sell the used device after 1YR on the grey market, and purchase new at retail again? Quick back of the envelop math shows its south of $200 per device. 

Teacher

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13 Messages

3 years ago

@sandblast very well. Out of curiosity, do you subscribe to Next?