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Community Support

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2.7K Messages

Wednesday, September 13th, 2017 3:19 PM

How does upgrading every year with AT&T Next work?

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 Get The Latest And The Greatest With Next!

 

AT&T is providing new and existing customers with simpler and more flexible ways to upgrade to a new smartphone. We know you want flexibility and choices. With our new plans, we’re giving you the power to decide between lower monthly payments or the ability to upgrade to the latest smartphone sooner.

 

 

Want to upgrade using your Next plan? Shop now! Upgrading a device online is super fast and easy!

  • Hassle-free returns - Must return w/in 14 days. Restr’s apply. Offer subj. to change. Learn more.
  • Free express shipping - Your new phone will ship as early as tomorrow*.
  • Pick up at a store - Order online, then skip the lines and get expert help with setup
  • Same-day delivery - We’ll bring it to you in person and help with activation and setup.**

 

How It Works:

 

AT&T Next Every Year

AT&T Next

Primary Benefit

New device every year

Lower monthly device payment

Upgrade Eligibility

12 monthly payments or 50% of retail device cost paid off and trade-in of eligible device

24 monthly payments or 80% of retail device cost paid off and trade-in of eligible device

Pay Off Phone

24 months

30 months

 

Other Options:

  • Device Trade-in: Customers who own their device, can trade it in and apply the value toward the new device cost in AT&T retail stores.
  • Down payment: Customers can put money down at the time of purchase to apply towards the new device cost.

Wondering what your upgrade options are?

Dial *NEW# (*639#) to check for upgrade eligibility

Log into your account to see what is available to you!

 

 

Commonly Asked Questions

When can I upgrade with AT&T Next or AT&T Next Every Year

After you have been billed and made two monthly installment payments, as long as your account is in good standing, you are eligible to take advantage of our pay-to-upgrade option. For AT&T Next, pay a lump sum amount that fulfills 80% of the retail price in order to upgrade with eligible trade-in. For AT&T Next Every Year, pay a lump sum amount that fulfills 50% of the retail price in order to upgrade with eligible trade-in. Please note that to trade in your smartphone, it must be fully functional and in good physical condition.

 

Do I own the smartphone? Or is this a leasing offer?

The smartphone is yours, and you're responsible for the monthly installment payments. You're also responsible for any loss, theft, or damage to the smartphone—both during the installment agreement period and afterward. We recommend you purchase the optional mobile insurance to protect your investment.

 

Can I purchase any smartphone with AT&T Next or AT&T Next Every Year?

Yes, AT&T Next and AT&T Next Every Year are available purchase options with any smartphone.

 

Can I pay off my smartphone early?

Yes, you have the option to pay off the remaining balance of your installment agreement in full at any time.

 

What payments are due if I cancel AT&T Next or AT&T Next Every Year?

With AT&T Next and AT&T Next Every Year, if you cancel your wireless service with AT&T, the full outstanding balance on your installment agreement becomes immediately due.

 

For more answers to your questions, click here.

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Accepted Solution

Official Solution

Community Support

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2.7K Messages

5 years ago

Have questions regarding your next account? Check out the information to learn about your options! 

 

ChrisZ, AT&T Community Specialist 

Official Solution

Lana424

Teacher

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26 Messages

5 years ago

Yes you do, I have done this before and am going to do it again for the iphone 8. You do have to pay it first in order to pre-order. And yes you can do it on the website all at one time, pay the fee and put in the pre-order or you can do in store as well.

NJL0000

Tutor

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3 Messages

5 years ago

When I check my account I have a small fee that I can pay to upgrade my phone. The iPhone 8 is rumored to come out in the next few weeks and also be available for pre-order, allegedly.

 

Hypothetically speaking, when you pre-order an announced iPhone, and you have a NEXT upgrade fee to pay, do you pay that fee at the same time you pre-order? Basically what I'm trying to ask is, I won't be denied a chance to pre-order because I have an upgrade fee I have to pay. Is it done at the same time (pay upgrade fee, then immediately pre-order)? And can this fee be paid on Apple's website when ordering, or does it need to be done on AT&T's site?

NJL0000

Tutor

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3 Messages

5 years ago

Thanks! 

NJL0000

Tutor

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3 Messages

5 years ago

Lana424 I have a follow-up question. If I pre-order a phone on NEXT, and that phone release is delayed beyond the time given to turn in the older device... what happens? For example, when the iPhone 7 Plus was released there were many delays, with some people waiting way over a month for their phone.

What happens with a NEXT plan and device turn-in when this happens?

Tutor

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2 Messages

5 years ago

If you are trading in your old device instead of buying it out or are eligible for a free upgrade they don't make you return it until the new device comes in. Additionally they give you a grace period to return the old one so you can transfer your data (the new device is sent with a return label for the old one).

Contributor

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1 Message

5 years ago

Wondering what the pricing is going to look like for those interested in trading their iPhone 7/7 Plus for the iPhone X next month. Will the inflated price mean those leasing their phones will have to trade in AND pay installments?
sandblaster

ACE - Expert

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62.2K Messages

5 years ago

ATT does not lease phones. A Next plan is not a lease. It is simply the price of the phone split into 24 or 30 payments but you own the phone. If you are paying for an iPhone 7 on Next and opt to exercise the trade in option, the only credit you get are the remaining Next payments you don't have to make. The price of whatever phone you buy will still be the same, full retail price.

Contributor

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2 Messages

5 years ago

So, since iPhone X will be available to order in October, how will the att next plan that I took last year work with getting me the new iPhone X?
sandblaster

ACE - Expert

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62.2K Messages

5 years ago

You can always pay for the X in full but if you want to buy the X on a Next plan, you either need to payoff your current Next plan or exercise the trade in option. If you do the trade in, you may need to make additional payments to get to your trade in point. 

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