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Related help: Wireless support


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Thu, Aug 19, 2021 11:20 PM

How do I set up a wireless plan w/ a new iphone?

Hello, I currently have at&t prepaid services for my iphone 5s, and I want to buy a new iphone. However, how do I change from prepaid to wireless contract without changing my phone number?

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Official Solution


ACE - Expert


58.8K Messages


ATT does not do service contracts anymore, what you want is referred to as postpaid service. To move your number from prepaid to postpaid you must go to an ATT corporate store. Be aware your iPhone 5s must be replaced due to the 3G network shutdown but ATT may offer you a free iPhone SE as a replacement.

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