Tutor
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5 Messages
How do I get what I was promises?
I was misled by AT&T local store in Portsmouth, Ohio. They said that a program existed, and it did, where I can trade my old phone back for $650 when I buy a new iPhone. They said the deadline was Sept. 30 and they told me this on Thursday Sept. 22. I went back yesterday, 27th and they informed me that they were wrong. They said that the sell ended the 25th. They admitted that they were wrong. I would have bought the phone before the 25th but I was told the 30th. I was not the only one.
I am punished by their mistake. They now said that I can get $150 for the old phone. Unfortunately, I now have to pay $500 more because of their mistake. I will go and talk to Verizon unless AT&T stands with what they have told me. I was misled. Why can't I get the deal that I was promised?
arguello_1973
Contributor
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2 Messages
8 years ago
9/24 is when I started the upgrade at the store, so I did started the upgrade within their offer times. it is not my problem ATT dont train their employees right, the 800 number and the store employees should be in the same page, but when you call the 800 number tey tell you one thing, you go to the store they tell you another thing.it is not the end of the world like you mentioned, of course any body can take it whatever way they want to. I am speaking for my own experience. I tried to do my upgrade ontime, not my fault ATT employees dont have a clue of what they are doing.
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Portsm
Tutor
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5 Messages
8 years ago
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Busternutt
Professor
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3.2K Messages
8 years ago
And you will very likely be very happy with Verizon's service and prices.....that is until one of their CSRs gives you some bad information. It happens, people make assumptions that are wrong, you've just got to move on when it does.
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Gary L
ACE - Expert
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16.5K Messages
8 years ago
It's not my fault either! This is the community forum.
Let us know how that goes... (SERIOUSLY!)
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formerlyknownas
ACE - Sage
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116.6K Messages
8 years ago
https://www.att.com/cellphones/iphone/iphone-7.html#sku=sku8040300
Promotion was just extended.
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Gary L
ACE - Expert
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16.5K Messages
8 years ago
All I see is a port in option. Am I missing it?
And this part won't be an issue later 😉
"Offer Limits: 1 free device per wireless account per 12 month period"
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formerlyknownas
ACE - Sage
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116.6K Messages
8 years ago
Oh, I missed that..
Your right it's a different promotion.
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Gary L
ACE - Expert
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16.5K Messages
8 years ago
Someone on these forums taught me that I have to read the fine print!
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