How do I get what I was promises?
I was misled by AT&T local store in Portsmouth, Ohio. They said that a program existed, and it did, where I can trade my old phone back for $650 when I buy a new iPhone. They said the deadline was Sept. 30 and they told me this on Thursday Sept. 22. I went back yesterday, 27th and they informed me that they were wrong. They said that the sell ended the 25th. They admitted that they were wrong. I would have bought the phone before the 25th but I was told the 30th. I was not the only one.
I am punished by their mistake. They now said that I can get $150 for the old phone. Unfortunately, I now have to pay $500 more because of their mistake. I will go and talk to Verizon unless AT&T stands with what they have told me. I was misled. Why can't I get the deal that I was promised?