Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Trade In and Get Rewarded!
Mernala's profile

New Member


1 Message

Thursday, April 14th, 2022 7:32 AM

How do I do my trade in with a phone from best buy

I bought my phone at Best Buy through AT&T and want to know how to trade it in

ACE - Sage


104.1K Messages

10 months ago

Either go to a corporate store, or request a mailer.

Read carefully.  Follow directions.  Make sure your trade-in phone is fully charged and turned off, and reinforce the packaging as needed.  

Read the promotional requirements carefully.  Those are on the sales page for the phone you bought. 


Community Support


207.6K Messages

10 months ago

We are here to provide you with all the information you need to know to trade in your device, @Mernala!


You can trade in your device with us online! 


The AT&T Trade-in program allows you to turn in your old wireless phones and other devices to receive credit from AT&T for the value of the device or as part of an AT&T device offer. With our quick online process, it's fast and easy!


Just click start now and search for the device you are trading in and follow the prompts. 


After completing your trade in online you will: 

  • Get an email with details on how to send in your old device.
  • Your pre-paid shipping supplies will arrive within 10 business days.
  • Send us your old device within 30 days of activating your new one.

Before you ship, Make Sure You:

  • Reset the phone to remove all of your data, text, and pictures, and passwords.
  • Remove the SIM card.
  • Take pictures of your device, front to back.
  • Take a picture of the tracking number.
  • Return the device within the offer window. Not returning your device voids the AT&T Trade-In Offer.

Want to know the status of your trade in? You can track the status of your trade in using our tracker by entering your email address and your confirmation number. 


Let us know if this helps!


Clarissa, AT&T Community Specialist


Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.