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LuluRod22's profile

1 Message

Saturday, April 6th, 2024 1:42 PM

Help removing family lines from my account

Is there a way I can put a hold on my siblings line from being able to upgrade their current device, so that they can pay off what they have and I can remove them from my account. I currently have 8 lines for my family under my account and want to have my own account with just me and my husband but they keep upgrading devices and I don’t want to be responsible for paying them all when I decide to remove their lines.

ACE - Professor

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3K Messages

2 months ago

You need to login to your account and remove any Authorized Users you don’t want having access to your account and change your password. This will stop anyone from logging in and adding themselves as an Authorized User.   Initiate a Transfer of Billing Responsibility (TOBR) so they will have their own account. 

Link below on TOBR

https://www.att.com/support/article/wireless/KM1045265/

ACE - Professor

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3K Messages

2 months ago

Forgot to mention that if they don’t want to do a TOBR you can temporarily suspend the line to help convince them or cancel the line.  If canceling the line then the remainder installment for the line will become due. 

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