Has AT&T stolen your trade-in too?!?
I've been trying to get my account credited for an upgrade I did over a year ago. Since in an excellent condition iPhone 8 for a 12 Pro when it came out. I sent it back with the return info and stuff in the box. A week to week and a half later, I received a return kit from AT&T. Didn't know I wasn't supposed to follow the directions I got with the new phone for returning mine to them. I've called and chatted about this numerous times and each time it seems to get worse. I feel like AT&T does this on purpose hoping you'd give up and they get a phone for nothing, i.e. stealing phones. Anyone else have this problem and have contact info to something that can actually resolve this???