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Community Support

Community Support


2.6K Messages

Fri, Aug 30, 2019 1:38 PM

Getting to know your new device - A guide from AT&T

Congrats on your new smart device purchase! The one thing about new toys is trying to figure out how to use them. We have you covered with great guides, and videos, that will help you learn how to:


  • Connect to Wi-Fi
  • Set up Wi-Fi Calling (compatible devices only)
  • Set up security on your device
  • Adjust brightness
  • Use Key Features
  • And more!

Guides & Tutorials

  1. Go to the AT&T Device Support page.
  2. Search for your device or select the brand and choose your device.

Once you get to your devices page you will see the following options:

  • Troubleshoot your device
  • Check out the diagrams
  • Explore Tutorials & Videos
  • View the user manual
  • Insurance and warranty information

Just choose what you need! If you are learning about your device, choose Explore tutorials & videos.


More things

Check on the latest firmware update now

Don’t forget about getting a case or accessories

Device Protection is a must and something I have personally used, twice!


ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Accepted Solution

Official Solution

Community Support


2.6K Messages

2 y ago

If you need help understanding your device, we have you covered! Check out the page above!


ChrisZ, AT&T Community Specialist 

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.