Galaxy S6 $200 Visa Reward Card
I have been waiting for $200 Visa Reward card for more than 3 months. It was an upgrade offer for Galaxy S6 for my spouse. I confirmed with chat with an agent that I am eligible for the offer. If not, I would not have started AT&T Next with Galaxy S6. I have chatted a couple of times before today, and all the agents said it will be there within 8 weeks. I have not received it yet. I chatted today, and now they are saying it was for new line and there was no offer for me. I didn't want something like this happen because all companies hide secret like that. And that's why I CONFIRMED with an agent. I am really disappointed how AT&T misleads a customer with 10+ years loyalty. I would like AT&T to review this and resolve with $200 Visa Reward card. Or at least it should let me cancel my AT&T next thing and refund everything I have paid for Galaxy S6 so far.
I appreciate your prompt help.