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dfharri's profile

Teacher

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10 Messages

Mon, Dec 18, 2017 10:57 PM

Frustrating: Why does ATT not treat its longtime customers like it does new ones

Have been an ATT customer for over 10 years -- 3 cell lines (down from 6), Uverse, Intranet (fastest they offer), home phone and digital life.  Spending between $600-$700 a month,  I went into the store today looking to upgrade all three lines to the IPhone X (all three lines are eligible).  I was told that the only promotion they could offer was a BOGO free if i added a line (which I don't need).  When I asked if there was anything else they said they could give me $500 off if i switched from Uverse to Dish (Why would I do that?).

 

It is just so frustrating to see the company value new customers more than long time ones.  The Verizon store was our next stop.  We can basically pay the same monthly price -- and at least get more service ($60 per month and unlimited everything)  -- so we might as well move while we have the chance -- probably time to start shopping the rest of our ATT bundle as well.  While my business may not mean a whole to them, I just don't like being taken for granted so I will give some other folks a chance to earn my business.

 

Teacher

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10 Messages

5 y مضت

So I pulled the plug on ATT wireless after 10 years. Feels great. Got a better plan and discounts on the three phones. 

Contributor

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1 Message

5 y مضت

They even treat new ones bad. I called customer support the person who helped me didn't even seem interested in helping me at all. When i asked for his name is told me ER6980  and that's all i needed to know then he hung up. 

ATTHelp

Community Support

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200.4K Messages

5 y مضت

Good Friday afternoon @dfharri,


It is disappointing to hear you decided to leave AT&T.  I apologize we didn’t have any promotions you found suitable.


Hopefully, in the future you might consider coming back to AT&T


Thank you for utilizing the Community Forums, and have a wonderful holiday season!


Anthony, AT&T Community Specialist

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