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aram1215's profile

Contributor

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1 Message

Thursday, November 14th, 2019 12:32 AM

Frustrating return process - please help

I order a 11 pro max via the att website and was supposed to ship back the iphone 8. Once I got it, I realized it was not for me and I returned the 11 pro max using the "smart" return label sent for the iphone 8. 

 

  • SHipped on 10/31
  • Delivered to shipping agent on 10/31
  • Many days of in transit on the newgistics website
  • On friday 11/8, the status changed on newgistics changed to Delivered but there was no delivery date or time but the reference # on newgistics now has a #.

But ATT says they do not see it on the system yet; the ware house takes time to process return etc. Then I go online and there are horror stories. Customer service entered a ticket but the agent pretty much told me that she does not when it will be processed. Any ideas on what else I can do?

ATTHelp

Community Support

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207.2K Messages

3 years ago

Hello @aram1215,

 

We'd be more than happy to take a closer look into the status of your return. We'll be sending you a private message to request account information shortly.

 

Sean, AT&T Community Specialist

Contributor

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1 Message

3 years ago

I'm having a similar issue, have upgraded two lines on my account. Sent both phones back with the at&t provided shipping labels. Tracking info shows both phones delivered the same day. Got confirmation one phone was received and processed, still saying they never received the other phone. Now trying to charge me $625. Have talked to 5-6 service people that were less than helpful and just keep transferring me around. At this point might be worth just cancelling my at&t service if this is how they treat long time customers. 

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