For the mom who gives us everything - Mother's Day gifts that connects us.
Trade In and Get Rewarded!
SquirtMS333's profile

New Member


6 Messages

Wednesday, March 1st, 2023 11:53 AM

Fifth Request For Trade-In Kit STILL NOTHING

I have called the TradeIn hotline, used Trade-In Chat,  and called 611 customer support for 2 trade-in kits for two phones I bought at Christmas for my daughters. They have yet to receive their kits.  Each time I am sent a new email, they say they are extending my trade-In for 30 more days, and still the kits do not arrive. These kits are being mailed to two different addresses. I could understand a single mail items possibly being lost,  but not 10 mail items to two different addresses. Your 3rd part Vendor obviously is not doing their jobs. Read all these posts. And NO ONE at AT&T cares. The last person I talked to directly at AT&T through 611 actually  told me they were mailing me the shipping label right then during our call. They said they didn’t have the access to the kits, but would make sure I got the two labels.  STILL NOTHING!! Broken system and we are losing our trade-in credits due to a corporation that does care just wants the money.  I need a new carrier, and have learned to buy my phones directly from Apple from now on. Totally disgusted. 

Community Support


231.4K Messages

1 year ago

Let's get you in a Direct Message (DM) to turn this experience around for you, SquirtMS333.


Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.


In those instances when you need to order shipping supplies for your eligible trade-in phones you'll want to select Ask For Help in the right of the banner when you visit AT&T Trade-in Program. Simply complete the requested information and supplies to send in your trade-in phones will be sent to you.


Also, there are helpful tips for sending in your trade-ins when you view the details under the Important FAQs and Things Not To Do, Shipping & Important FAQs at How to return your trade-in to AT&T - Information and Help from the AT&T Community.


Be sure to keep an eye on the message in your DM. We want to look into helping you with those trade-in packages so that you can get the expected credits for your trade-in.


Lar, AT&T Community Specialist

New Member


5 Messages

1 year ago

It's a complete scam. Have requested 3 times and they can't even say when I'll get them. Also said I couldn't print them since they show the kits are being sent. Sounds like this will probably end up in some huge (Edited per community guidelines) (Edited per community guidelines). They were supposed to enclose the kits with the new phones but they didn't. 


Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.