False Advertising: Has anyone received this misleading - and misrepresenting - BOGO offer
I am aware of the mass market BOGO (buy one, get one) promotion AT&T is currently running for iPhone 8s. It clearly states that a new activation is required. However, about a week ago, upon signing into my account, I received a pop-up offer for a buy one, gift one. In short, the offer's terms are different from the standard mass market offer, and no where in the offer is there a reference to needing to activate a new line. In fact the offer explicitly states, "Req'd Wireless: Eligible postpaid wireless voice & data svc. on both (min. $70/mo. for new svc.; existing customers can add to elig. current plans)" (emphasis added). So I immediately contacted AT&T thinking, wow, I have to take advantage of this great offer!
Upon contacting AT&T -- and I have now been through several unproductive conversations and chats, I have a case id, and was promised a response 3 days ago and have received none, and every time I call I am told they will "get back to me" -- I have been repeatedly told that, no, the offer I received requires a new activation. I have demanded AT&T honor the advertisement I was shown, and they are bucking this. I have requested AT&T that unless they resolve this, I will contact the New York State Attorney General's office. Apparently they do not take false advertising seriously.
Has anyone else seen this offer? It is clearly false advertising.
Here is the full text of the offer I received.
Buy One. Gift One. Buy an iPhone 8 and get an iPhone 8 on us when you buy both on AT&T Next® with eligible wireless svc. (min. 1st line $50/mo.; 2nd line $20/mo.)
Terms and Conditions: SMARTPHONE BOGO: Expires 12/14/17. Select locations. Must buy each iPhone 8 64GB ($699.99) on 0% APR AT&T Next (30 mos. at $23.34/mo.) or AT&T Next Every Year (24 mos. at $29.17/mo.) with eligible service. After all credits, get iPhone 8 64GB for free. Max credit may be applied towards other eligible iPhone 8/8 Plus models priced up to $950, which will be discounted but not free. iPhone X is not eligible. Req'd Wireless: Eligible postpaid wireless voice & data svc. on both (min. $70/mo. for new svc.; existing customers can add to elig. current plans). If you cancel wireless svc. on one, will owe that device balance of up to $950. Activation Fee: Up to $25/each. Return: Return w/in 14 days. Restocking fee up to $45 each may apply. Bill Credits: Applied in equal amounts to device over entire agmt term & will not exceed $700. Both wireless lines must be on same acct, be active & in good standing for 30 days to qualify. To get all credits, free wireless line must remain active, with eligible service, and on agmt for entire term. If you cancel service, upgrade or pay up/off agmt early your credits may cease. Limits: May not be combinable w/other offers, discounts, or credits. Purchase, financing & other limits & restr's apply. Participation in this offer may make your wireless account ineligible for select other offers (including select bill credit offers) for a 12-month period. See store or att.com/URL for offer details.