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lyssa3b's profile

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Friday, November 25th, 2022 3:42 AM


Someone explain why I have autopay. Been a customer for over 7 years and now that there is a promo for a $5.00 a month phone so I wanted to add a line,  it says I have to not only pay down-payment but the cost of phone would be $18.00 plus a month not $5.00 due to my credit. I do not understand this at all since our credit score is nearly 800. I was chatting with someone online and they told me to call customer service.  I did and it said the same thing to them and could not give me a reason for this. I either pay downloading and increase price of phone or don't add a line.  Talk about false advertisement. 

ACE - Sage


117.1K Messages

1 year ago

AT&T extends credit based on your internal credit score, and everyone has a cap.  If you have several lines or installments, you may already be at the cap. 

You passing AT&T's internal credit check is not false advertisement

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