Don’t buy from Sam’s Clubs

And the same guy at sams club that sold you AT&T will sell you Verizon or T-Mobile I don’t know if you noticed at the kiosk that all carriers are represented. 

The AT&T employee posting here as Constructive obviously has been told to defend their practices at Sam's Club. Many of his statements are not true or misleading. The last post is completely false. The AT&T rep at Sam's was at an AT&T kiosk, wearing an AT&T polo and never mentioned another carrier. 

It’s 100% true they are not AT&T employees.  And when did I defend their practices? I dislike sams as much as any other in here. They lie they break the rules set forth by 3rd party agreements per AT&T Verizon etc. they will tell you whatever you want to hear in order to make a sale 

@pcaterisano No, @Constructive is 100% correct. We recently had an issues at an AT&T store. The signage outside just said AT&T. The inside looked like it was all AT&T and the employees were wearing AT&T name tags/shirts. However, when I asked them, after our business was completed if they were actual employees of AT&T and they said no. They just resell AT&T services and goods. Our business was finished and we left, with some trepidation. Two weeks later we realized that they had totally screwed up our order and overcharged us. We went to an AT&T Corporate store, asked if they were in fact a Corporate Store and confirmed that they were. It took awhile in the store and included a call to the Loyalty Department but our order, and billing was corrected to what we expected it to be.

Unless you go the to AT&T website or go into an actual AT&T Corporate store, you are not dealing with AT&T. Resellers are independently owned and operated businesses who have contracted with AT&T to resell their goods and service and most will do anything to make a sale. They are also poorly trained. If the deal or promo is not listed on the AT&T website, AT&T will not honor it as it isn't their plan or promo. Authorized AT&T Resellers are kiosks, Sam's Club, Target, Best Buy, etc. Even a brick and mortar store that just has AT&T signage out front can be a reseller if you don't ask.

The "paperwork" that we received from the reseller indicated "Connect-AT&T, a reseller of AT&T services and goods", in very small print.

AT&T has no real control over what the resellers do, which imo is not right, but my guess is there are certain stipulations in the contracts between AT&T and the resellers which protects AT&T from these business tactics that some of the resellers do. 

@pcaterisano

Umm, there is 4 lines for $100. And it's not 30% its 25% for your wife being a teacher. It's called AT&T's hero plan... so your numbers are fuzzy... I have a hunch you're confusing the iPhone 11 for the 12... and yes, there was a free iPhone 12 promo with qualifying trade in... (but I'll take ur word for it 😉)

Either way, everything is legitimate but it just takes 3 billing cycles for the credits to kick it. Your first month's bill is AT&T corporate pricing before Sam's  discount, full price of phones before trade in credits, prorated charges, $30 activation fee per line, and does not include teacher discount. 

Sams club benefit... you get $10 off each line for 25 months... that's how you get the 4 lines for $10 with auto pay and paperless billing. You also get $120 in activation fees credited to you because you're a Sam's Club member... another benefit that your beloved corporate store will not do. 

So either she told you it takes 3 billing cycles to reflect the promo and you forgot because that's more common than the cold (at least from my experience), or she didn't tell you... either way, the details are in the disclosures you signed off on and got copies of sent to your email

The Sam's Clubpromotion offered by AT&T is better than any corporate AT&T offer you can get.

Just like the dealerships where you've bought your cars your whole life, they are resellers also, not actual employees of your favorite manufacturer. 

Sometimes you get a professional, knowledgeable, and trust worthy salesperson, sometimes you get a (Edited per community guidelines). In this case, it seems like the salespersons only crime was not giving you the proper expectations on when to expect the price she quoted you in the store.

But just because the dealership is a reseller doesn't  mean you stop buying cars. Just means you do the proper homework to make an educated buying decision. 

If there was ever a lie to be caught, you can find the truth in the disclosures that you sign off on when you made the deal at Sams. Lazy? Don't like reading? Wanna rush the process because you rather be home then in a busy congested supermarket?... then you can only blame yourself. 

I'm sorry to hear that your salesperson did not set you up with the proper expectations but you're getting everything she said you would with time. You just have to be patient my friend

@CellPhoneGuy You are so off base. I'm holding the iPhone 11 right now. Nothing was legitimate. The third bill was higher then the previous, so your math exercise is a bunch of bull. There was never a mention of auto pay, paperless, or credits. The sales person never had me sign anything, she did it all on her phone. Your idiotic comparison to car dealers is a joke. Car dealers put their name all over their building. The don't pretend to be Ford's employees and they have professional people in the business office executing the transaction. It was not a miscommunication or our not  being fully informed. We were lied to by a person in front of a giant AT&T sign, wearing an AT&T polo shirt. Your attempts to paint this as a case of us not paying attention or reading the fine print makes you sound like another AT&T employee.

@Constructive It's AT&T's practices that you are defending, They have known for years that this is happening at many resellers, but have done nothing to stop it. Aren't you embarrassed to be working for them?

@pcaterisano While I agree that AT&T should keep a tighter handle on what the resellers are doing, which makes AT&T look bad, the resellers are a privately owned/operated company so AT&T has very little say on how they perform their business practices. You can complain all you want, but ultimately you need to go back and work with the folks who sold you the goods and services in the first place and file BBB and/or FCC complaints against them.

@OttoPylot Does AT&T pay you to sit and monitor this forum? You are incredibly fast at responding to posts.