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D

New Member

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1 Message

Sun, Jan 17, 2021 2:13 AM

Closed

Don’t buy from Sam’s Clubs

Walked into a Sam’s club and sales rep asked what I paid for cell service, I said just under 200 for 4 phones. He said, what if I can get you 4 new iPhone 11 Pro’s for free and cut your bill to 160 by switching over to Att&t. I said what’s the catch, he says just port over your lines and trade in your current phones and you’ll get the new phones for free credited to your account. He said the  first two bills will be high and the third and fourth would be zero once the credits kick in. So I told him I could only switch 3 over and kept 1 line with Verizon. So we got the port pins from Verizon and switched 3 lines. I had to put over 200 bucks down at the store for the phones. He said to ship the trade ins back in the box our new phones come in with the provided label within 2 weeks. We did that, sent all 3 iPhone trades to att. First bill comes over 400 bucks, second almost 300, third still 300, no credits for porting the lines from Verizon and no trade credit. One rep said they don’t kn ow where the phones are , one said damaged, but I never received anything about the phones once they got sent off. 2 weeks after I received my new phones I get an email saying here’s your tracking label information to print to send in trades , we already sent them back with the provided labels in the new phone box like we were told. I think the trades went to the place our new phones came from, regardless att has them and they had return address’s  on them to send back if that was a problem so we can send to the right place. We called and told att about this and they said don’t worry they have the phones and would send them to the right place. Att&t Rep on the phone tells us Sam’s club reps don’t work at att and lie, there was never a promotion to switch to Att&t from Verizon and our 3 iPhones are worth 55 bucks and that there is no port credits for switching. Makes sense for me to switch from 4 lines at 198 Verizon to 3 for 288 at att and give you my perfectly working phones for nothing. Also the gift card I was supposed to get I didn’t , and the discount for my place of employment 20 percent I’m still waiting on. What a headache, never trust the people in the Sam’s clubs. 

Accepted Solution

Official Solution

ATTTimCS

Employee

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349 Messages

6 months ago

Hello Community,

We heard your feedback and want to help.

We have a dedicated number you can call for Sam’s Club AT&T customers. We invite you to contact 1-855-972-0089 and let us assist you with any issues you may have.  Thank you for being the best part of AT&T!

Thanks

Tim, AT&T Community Specialist

(edited)

Constructive

Employee

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29.9K Messages

2 years ago

Sounds like you need to deal with sams club they are not At&T employees and totally misled you 

New Member

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3 Messages

2 years ago

The same thing happened to me.  Im paying so much more than I was paying. The representative at Sams said my bill will be cut in half.  Went back to Sams and he is nowhere to be found.  Att does not want to hear what I was told, only wants their money.  Something needs to be done, before they get another victim.

New Member

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3 Messages

2 years ago

The same thing happened to me

  Just received my first bill, very high.  Call Att to explain what was said to me at Sams, and they don't want to hear that, just want you to pay the bill.  I would never have switched to something higher.  I was satisfied with my othet carrier, but the Att representative made it sound to good to be true.  Never thought they are just telling customers anything to get a sale.  Yhe Att representative on the phone does not see my discount I suppose to receive from Sam for signing up or anything.  I went to Sam's today trying to find the person I signed up with and a Sam's employee said he hasn't been there in a while.  Something needs to be done by this misrepresentation just to get a sale.  So please do not switch to Att in Sam's.  It is a ripped off and they are only looking for victims to prey on.

Former Employee

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1.8K Messages

2 years ago

@sotostruckingllc  Why in the world did you copy @QDad comment and post is as your own? That’s bizarre. 

QDad

ACE - New Member

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270 Messages

2 years ago

@sotostruckingllc

It's true that imitation is the most sincere form of flattery, I'm not sure the same can be said for plagiarism.

I'm happy that the information is getting out there, but we should cite our sources - especially if we are copying the posts verbatim.

Thanks for keeping everything on the up-and-up Lockdowncraziness.

(edited)

New Member

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7 Messages

2 years ago

sorry ment to put the link only but will delete it and repost . my bad

New Member

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7 Messages

2 years ago

File an FCC complaint:

https://consumercomplaints.fcc.gov/hc/en-us

anyways thank you for that info QDad. i did get a response from att and they are looking in to it as we speak..., thanks again.  was in a hurry and didn't realize i pasted the whole thing. 

(edited)

QDad

ACE - New Member

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270 Messages

2 years ago

@sotostuckingllc

Glad to hear they got back to you. I can't say I approve of, or understand, AT&T's reasoning and methodology for requiring a complaint to a 3rd party in order for customers to connect with someone that can help them - but at least it's a solution.

I hope you get the credits you are entitled to without having to invest too much more time.

New Member

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3 Messages

2 years ago

I can’t believe what underhanded tactics AT and T representatives at Sams club are using to trick people into buying their phones and service. I had a very similar situation happen to me. My husband went into Sams and they talked him into ordering 3 phones and they gave a quote by email stating our bill would be $114.00 for 3 lines. And he would get a $700. Credit for his IPhone but when I got the first bill it was $400. and every time I called AT and T I got a different monthly bill amount. No one seemed to know for sure what my bill was but it kept coming out around $175.00 I have gone into Sams called multiple times and I can’t get any resolution on how they could give me a quote and it’s off so much. Also the representative lied about the $700. trade in after everything they said no it’s only worth $350. She knew that when she did the quote and purposely deceived us about the value then once you send them the phone you have no recourse. I am beyond upset about this. I can’t imagine how many poor elderly people and young families on a limited budget that gets caught up in this. If AT and T cared they would stop Sams club from selling these devices. I bought phones and service plans from Costco and never had such a headache. Please don’t make our mistake. I will be going to consumer affairs next. 

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