device unlock portal malfunction
I am having an issue with attempting to submit an unlock request. I was unable to confirm the email sent to me within the 24 hour period before it expired. When I try to submit a new request, I am told that there is already a request and that I am to confirm the email that was sent to me. But I cannot confirm the email as it is no longer valid in the 24 hour period that I had originally submitted the request. So I cannot confirm the request nor can I submit a new request. It is just stuck in this screwed up loop of (Edited per community guidelines). I would like to be able to get the issue fixed, and it seems like, according to other customers, this is not a new issue. Why has this not been fixed? From looking at these forums, this has been occurring since at least 2015. IT IS NOW 2022, THAT IS 7 YEARS!!!!! Come on now AT&T pull your heads out of your butts. And your company wonders why it loses all its customers.