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Shannynmb's profile

New Member


2 Messages

Wednesday, March 16th, 2022 3:47 PM

Device trade in amount

Hello, when we opted for the 'trade your device in' program I was told I could get as much as $800 back for the phone. Now I wasn't expecting that much, but $35 is a slap in the face!! I paid over $900 for that phone and it was in mint condition. Please tell me how you arrived on $35 for a trade-in value when I could have sold it on eBay for much more.  This program is a scam and you should be upfront with customers about the value of a trade in! Not wait until months later after they've already purchased a new phone. I am recommending to all of my friends, family and associates to NOT take advantage of this program, as you are just ripping people off.

Thanks again AT&T

Accepted Solution

Official Solution

ACE - Sage


117.6K Messages

2 years ago

Did you understand that this is not a lump-sum credit? The $800 is paid out as a monthly bill credit over 36 months after 3 bills? 

Why do you think it's only $35?

You do understand the $35 was the minimum trade-in value, it didn't matter what it was actually worth?

As long as your phone met the minimum trade in value of $35 (or other stated minimum at the time) you would still get $800 in credits after 3 months, and if you met all of the other requirements. That included trading in the phone within 30 days, shipping it to the correct 3rd party, having unlimited data, financing the phone, etc.

Community Support


232.1K Messages

2 years ago

We'll be happy to walk you through the trade-in process @Shannynmb.


As @formerlyknownas informed you, the $800 isn't an upfront lump sum. It would be spread out over the duration of your installment plan in the form of bill credits to cover the device installment portion of your bill. Our suggestion would be to reach out within 2-3 billing cycles if you don't see the credits reflected on your statement; at that time, we'd just need the IMEI of the old device and the tracking information in order to submit a ticket for you.


Thank you for reaching out to our AT&T Community. If you have any additional questions, please let us know and we'll be happy to assist further.


Darais, AT&T Community Specialist  

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