Deceptive and horrible trade in promotions
I traded in a perfectly fine s9 under the trade in any year any condition promotion. I was content with paying 73 dollars a month for unlimited and I was never going to finance a phone or pay for the insurance again. But having to get some questions answered in the store I was told of this wonderful promotion. I was also added things to my account that I didn't want in stores which I didn't authorize. The person said that I'd get 800 credit for that Samsung S9 and that I would have 500 left in 3 years to pay and my bill wouldn't be more then 100. Well I've had some outrageous bills ranging from 170 to I think 130 is the average. Not cool. And about 2 months later I get a message that I'm only getting 6 dollars for my s9. I would have never signed up for this deal if I known any condition any year means something way different. I've spent about 20 hours on the phone or chatting with at&t. No one has the power to fix it cause it's like 4 different companies, in-store, on line, trade in and actual at&t. They won't fix it and Im Ready to throw the phone into the glass of the next at&t store. They won't willing take it back because it's 14 days past when I got it. This isn't the first headach I've had with at&t. I'm over it, any ideas of how to get out of this situation. I just don't want anything to do with this company ever again.