New Member
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1 Message
Customer service hanged up on me 5 times already.
Call 1 37 minutes on hold 5 minutes talk, hang up.
Call 2 1:09 minutes hangup.
Call 3 28 minutes on hold 1 minutes talk, hang up
Call 4 38 50 minutes on hold a 1-minute talk, hang up
I assume they hang up on me because on hold I can stay forever.
All that because they broke LTE internet on my phone during the first call.
ATTHelp
Community Support
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231.2K Messages
4 years ago
Hello @peterp666,
We'd be more than happy to take a closer look into this issue that you're experiencing with the LTE internet on your cell phone.
We'll need some more details in order for us to better assist you:
Please let us know.
In the meantime, we recommend using our Troubleshoot & Resolve Tool to fix internet issues. Simply select your device and the issue, then follow the steps to find a solution.
We hope this helps and look forward to hearing back from you.
Sean, AT&T Community Specialist
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MegNP2011
New Member
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1 Message
4 years ago
NOT surprised!! i’m currently on my 4th call today... i’m now @ 45 min waiting.. My husband went into the store today @ Grenada Ms & was told that AT&T isn’t currently selling any new phones or starting new services! Seriously?!? I’m so glad I have C’Spire bc the level of customer service I have personally dealt with from at&t over the last 3 days has been PATHETIC!!
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