Announcements
HBO Max - where HBO meets so much more!

New Member

 • 

1 Message

Sat, Apr 4, 2020 2:06 AM

Customer service hanged up on me 5 times already.

Call 1 37 minutes on hold 5 minutes talk, hang up.

Call 2 1:09 minutes hangup.

Call 3 28 minutes on hold 1 minutes talk, hang up

Call 4 38 50 minutes on hold a 1-minute talk, hang up

I assume they hang up on me because on hold I can stay forever.

All that because they broke LTE internet on my phone during the first call.

Responses

Brand User
ATTHelp

New Member

 • 

120K Messages

2 months ago

Hello @peterp666,

 

We'd be more than happy to take a closer look into this issue that you're experiencing with the LTE internet on your cell phone.

 

We'll need some more details in order for us to better assist you:

  • What is the make and model of the wireless device that you're using?
  • Also, what happens when you try to use the mobile data on your cell phone?
  • Are you getting any error messages?

Please let us know.

 

In the meantime, we recommend using our Troubleshoot & Resolve Tool to fix internet issues. Simply select your device and the issue, then follow the steps to find a solution.

 

We hope this helps and look forward to hearing back from you.

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

1 Message

2 months ago

NOT surprised!! i’m currently on my 4th call today... i’m now @ 45 min waiting.. My husband went into the store today @ Grenada Ms & was told that AT&T isn’t currently selling any new phones or starting new services! Seriously?!? I’m so glad I have C’Spire bc the level of customer service I have personally dealt with from at&t over the last 3 days has been PATHETIC!!