Cracked screen insurance
The phone insurance is very misleading and useless if you have a newer phone I bought the insurance for phones on all 4 phone lines and before I bought insurance or phone I wanted to make sure they was eligible phones and what deductable would apply. Well I had a sezuire and my phone dropped and screen cracked, I only need a screen repair not a new phone, however even after being told this phone was covered for cracked screen deductable of 49.00 and have it on a screenshot and emailed chat transcript of conversation that representative confirm it would be 49 to fix screen, now they say it's not a covered device and they would have to replace phone for a 200 deductable. I feel I was lied to at time of purchase, and now that I have the transcript of conversation. There is nothing I can find showing a full list of phones and deductable that apply..the list all are partial list and when you click on link for full list is a online tool but doesn't show list, will only show a phone if you manually input it. I would have not bought insurance if deductable is same price it would cost me without it. This is unacceptable that you sell insurance for phones not covered..if phone is not eligible for coverage it needs to be stated before selling insurance for it and deductable need to be clear and in writing at time so customer s are not mislead or informed with a useless insurance.