Check order or trade-in return status
Did you just order a new device or trade-in your old device through our online process?
Find everything you need to know about your order or return on the order status page. (Note: If you initiated your trade-in in store or through an AT&T representative, visit this page to check your trade-in status) From here, you can:
- Find out when your order ships.
- Get the status and track your returned device.
- See your estimated trade-in value.
- Locate your trade-in number.
- Learn about next steps.
- Request a shipping kit or reprint your shipping label.
Still needing to return your trade-in? Get some helpful tips to ensure a smooth process.
How to Check
- Go to My orders.
- Do one of the following to see your recent orders:
- Search for your order.
- Sign in to myAT&T.
- Find the order you want to check. If you want to track your trade-in return, select See return status
David, AT&T Community Specialist