Go thru with the FCC  put in a complaint. I worked with there cust service for 10 mon. Never got anywhere in fact tgey were lying to me that they did their job and never even did anything dint even record it. I kept names dates and everything. Here there not even with att they are a outsourced group that knows nothing finally went with the FCC (office of Pres comes up)and it took another couple weeks but i got all back pay and full credit on my 3 phones that were to be free. Do that.  You will be pleased. 

ATT is all (Edited per community guidelines) with the trade program I have 5 months waiting for my trade credit and nothing. I have called like 20 times and they just keep telling me I have to wait for an email or call by the team support it's all lies, (Edited per community guidelines) this company. (they basically stole my phones)

I traded in a perfect iphone 6s plus I have video and photo to prove it I tried to call the service center and complain because they state that that phone doesn't work it works and perfectly also stated that the phone has a broken or burnt in screen it doesn't they hung up on me when I called before I even finished the sentence I would like the phone back or someone to investigate because that phone is perfect 

I am really upset right now!  After reading all of these posts, I am angry at myself.  I usually do a lot of research before making big decisions like changing cell phone service and/or trading in my phones.  But, I know that AT&T is right up there with the other large service providers...they've been around a long time...I haven't heard any bad about them...and Sam's Club is partnered with them...which is where I signed up for the service.  Surely Sam's Club must trust AT&T!

So, I shipped my two perfectly, and I mean perfect cells phones in for a trade in because it was a good deal when I decided to change from Verizon to AT&T.  Now I'm reading these comments.  My trade in hasn't been that long ago. Just about 2-3 weeks.  I received that email saying they were received and processed. But, every time I check the status, nothing further has happened.  The rep signing me up said our phones would receive $700 and $350.  

I will keep you posted to report back on the status.  However, I'm about ready to file a report...and you bet your sweet petunias I will fight if they want one!

Oh!  And another thing.  Where the heck are the expected customer service comments from AT&T regarding all of these complaints.  Don't they realize that their 3rd party vendor (trade in handler) is their face.  If I wind up having the same experience I'm hearing here, I will pay off my phones in full and cancel my service with them.  If I have to count it as lesson learned then so be it.  I won't give AT&T one more red cent.  And I will make it know on every social media outlet I have access to and tell every person I know.  Goodbye!

If my order says in process can I edit my order? I just want to change the color of the phone

Is there anyway I can edit my order when it says in process? I would just like to change the color of the phone I ordered.

My Trade in is still showing pending...why is this taking so long?

This is a scam AT&T has been doing for years. I was on hold many hours, transferred, my case was “escalated” to “The President’s Office”. Don’t let them fool you. There is no “President’s Office”!  It’s some 3rd party to delay you. I wrote to this forum when this happened to me years ago. Some one recommended that I file a complaint with the FCC. That finally worked. 

File a complaint with the FCC. It worked for me. 

Same story here - 10 months later and finally told that they don't have my phone and it's my problem.  So I just filed a complaint with the FCC.  I hope that gets this resolved but it is really sad to think that this is what it takes.  Thanks for the help.