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ATTHelp
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Community Support

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207.6K Messages

Friday, March 19th, 2021 3:48 PM

Check order or trade-in return status

Did you just order a new device or trade-in your old device through our online process? 

 

Find everything you need to know about your order or return on the order status page. (Note: If you initiated your trade-in in store or through an AT&T representative, you can check your trade-in status anytime. From here, you can:

  • Find out when your order ships.
  • Get the status and track your returned device.
  • See your estimated trade-in value.
  • Locate your trade-in number.
  • Learn about next steps.
  • Request a shipping kit or reprint your shipping label.

Still needing to return your trade-in? Get some helpful tips to ensure a smooth process.

 

How to Check

  1. Go to My orders.
  2. Do one of the following to see your recent orders:
    • Search for your order.
    • Sign in to myAT&T.
  3. Find the order you want to check. If you want to track your trade-in return, select See return status

David, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Cathy186

New Member

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15 Messages

1 year ago

Go thru with the FCC  put in a complaint. I worked with there cust service for 10 mon. Never got anywhere in fact tgey were lying to me that they did their job and never even did anything dint even record it. I kept names dates and everything. Here there not even with att they are a outsourced group that knows nothing finally went with the FCC (office of Pres comes up)and it took another couple weeks but i got all back pay and full credit on my 3 phones that were to be free. Do that.  You will be pleased. 

New Member

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1 Message

1 year ago

ATT is all (Edited per community guidelines) with the trade program I have 5 months waiting for my trade credit and nothing. I have called like 20 times and they just keep telling me I have to wait for an email or call by the team support it's all lies, (Edited per community guidelines) this company. (they basically stole my phones)

(edited)

New Member

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1 Message

1 year ago

I traded in a perfect iphone 6s plus I have video and photo to prove it I tried to call the service center and complain because they state that that phone doesn't work it works and perfectly also stated that the phone has a broken or burnt in screen it doesn't they hung up on me when I called before I even finished the sentence I would like the phone back or someone to investigate because that phone is perfect 

New Member

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1 Message

1 year ago

I am really upset right now!  After reading all of these posts, I am angry at myself.  I usually do a lot of research before making big decisions like changing cell phone service and/or trading in my phones.  But, I know that AT&T is right up there with the other large service providers...they've been around a long time...I haven't heard any bad about them...and Sam's Club is partnered with them...which is where I signed up for the service.  Surely Sam's Club must trust AT&T!

So, I shipped my two perfectly, and I mean perfect cells phones in for a trade in because it was a good deal when I decided to change from Verizon to AT&T.  Now I'm reading these comments.  My trade in hasn't been that long ago. Just about 2-3 weeks.  I received that email saying they were received and processed. But, every time I check the status, nothing further has happened.  The rep signing me up said our phones would receive $700 and $350.  

I will keep you posted to report back on the status.  However, I'm about ready to file a report...and you bet your sweet petunias I will fight if they want one!

Oh!  And another thing.  Where the heck are the expected customer service comments from AT&T regarding all of these complaints.  Don't they realize that their 3rd party vendor (trade in handler) is their face.  If I wind up having the same experience I'm hearing here, I will pay off my phones in full and cancel my service with them.  If I have to count it as lesson learned then so be it.  I won't give AT&T one more red cent.  And I will make it know on every social media outlet I have access to and tell every person I know.  Goodbye!

New Member

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2 Messages

1 year ago

If my order says in process can I edit my order? I just want to change the color of the phone

New Member

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2 Messages

1 year ago

Is there anyway I can edit my order when it says in process? I would just like to change the color of the phone I ordered.

New Member

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1 Message

11 months ago

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

My Trade in is still showing pending...why is this taking so long?

Trade-in details

Order date: Oct. 29, 2021 at 11:29 am .ET

Trade-in devices: 1

Trade-in status: Pending

For your security, we're reviewing your trade-in request.

P

Your trade-in: Samsung Galaxy S10%2B

(edited)

New Member

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6 Messages

5 months ago

This is a scam AT&T has been doing for years. I was on hold many hours, transferred, my case was “escalated” to “The President’s Office”. Don’t let them fool you. There is no “President’s Office”!  It’s some 3rd party to delay you. I wrote to this forum when this happened to me years ago. Some one recommended that I file a complaint with the FCC. That finally worked. 

New Member

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6 Messages

5 months ago

File a complaint with the FCC. It worked for me. 

simonmason

Teacher

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32 Messages

4 months ago

Same story here - 10 months later and finally told that they don't have my phone and it's my problem.  So I just filed a complaint with the FCC.  I hope that gets this resolved but it is really sad to think that this is what it takes.  Thanks for the help.

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