Check order or trade-in return status

Quickly find the status of your order or device trade in. Haven't traded in your device yet? Check out some helpful tips before you do to ensure a smooth trade in process.

David, AT&T Community Specialist

I am still waiting on my Trade in program to get done. I returned 3 phones in Nov. and still no results. I have Pd 6 times on one and 5 payments on the other 2. I have talked with a lot of reps all saying its being taken care of. Twice now said they would call back in a week and no return calls. These phone were to be free in i returned the 8’s which i did.  Phone were located as one went to wrong warehouse. Last lady started an ICU case but never returned her call  her name was Turi. Still waiting. Need help with someone who means the truth.  Thanks for any help you can give me. [email scrubbed].

Sorry about your troubles too. Good luck. Im on my 18 th call or emails to them and still waiting for my trade in to go thru. No one finishes up with any of this. I have been told that 3 different people have started a ICU case for me and nothing yet. A Justin ,a Margaret said she started a Tier 2 request, also A Turi and recently waiting tocsee if Evelyn actually has done it. So frustrating. Come on AT&T get some of these problems resolved. Ive been working with you since november. Its now April. 

I received 4 confirmations numbers for 4 phones I upgraded in the store.  The link in the email to print the shipping label presents a server error.  Need assistance before my 30day rebate window ends.

Thanks

Norm

Well because they didnt ship my envelopes for returns for a long time. They better honor this mess. If not im out the 800 x 3 that they promised.  This is so rediculous.  Ive called every time they tell me too and no one finishes the problem. I may have to resort to the Bbb

I have talked with agents every time they tell me to call back. 3 - icu cases were to be started. What the heck they tell me they started them then the next agent says i dont see that anyone started it. I have all the evidence with email , orders, quotes, agent sending a return on text, calls, people names Etc. What should i do. 

Cathy,

We are having same issue.  Customer service lies to get you off phone.  No one ever calls back.  We have about 20 hours of phone calls and tier two support.  We also have a ICU case since Feb.  

AT&T have stolen our phones and I’m sick of it. They sent us on endless loops of- at the wrong warehouse, let me transfer you to trade-in program, let me transfer you to customer loyalty- we are going to do a priority “back room” ticket.  We will be in touch in 2-3 days.  Never to hear from them.  

They have stolen our phones!  We are going to small claims court.

Someone has hacked my mobile account and made a big order to be shipped to an address I do not recognize in New Jersey. The order # is

56-837000020018134

This order will triple my bill and hijack my phone number. I cannot call in because i get a no service on my phone. This occurred on Friday, 04/30, and therefore cannot make mobile call. I don’t have a landline. The order moves all my mobile Acct. To New Jersey. I also don’t know how all this will affect my uVerse account. I need help ASAP. I will attempt to get hold of a landline so I can call-in but I want the order from being processed any further. I can still send and receive emails. I could do more but someone messed up when I bought my iPadpo so don’t have its phone number. The iPad info in my account is for a mini that broke over a year ago. 

This is phone no for trade ins even though you didnt trade in maybe someone there can help 888-445-6005. AT &T is tough to get ahold of with a real answer. If they used your credit card to do this call your credit card. Sorry this is getting rediculous that someone did this. Good luck

Or go to an At&t Store. They should be anle to help.