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DavidHoch's profile



2 Messages

Monday, July 22nd, 2019 9:34 PM

Charging Me for a Device I returned with Smart Label


I don't understand why I am being charged for a non return of phone. I upgraded my phone, received the new phone, sent and returned the old phone with your smart label and am being charged $254 because you can't find it.

Your label shows it was picked up by the agent and I can't walk it into Washington DC where it was shipped.  I have been on the phone for hours trying to fix this.  Between being sent offshore and in the States this is an unfair use of my time.  I have 6 devices and am at my breaking point as I don't need this.

I am being told by a CSA that because it is not showing movement it is on me.  How is it one when it shows I did my part?  I brought it to usps and they scanned my return so how am I responsible?

Community Support


232.2K Messages

5 years ago

Hi @DavidHoch,


Allow us to look into this for you.


I will be sending you a private message shortly, so that we can gather the necessary information. Be sure to check your forums inbox for further discussion. Thank you!


Collin, AT&T Community Specialist

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