Trade In and Get Rewarded!
D

New Member

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3 Messages

Friday, April 16th, 2021 4:04 AM

Change what device I want to trade in.

Hi,

When ordering a new iPhone 12 upgrade, to receive the current promotion of $700 credit I chose an iPhone XS to trade in. However, I noticed my older iPhone 8 gets the same $700 credit. 

Is it possible to just send in the iPhone 8 or do I need to let ATT know that I want to change my trade in?

Thanks, Danny

Community Support

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230.7K Messages

3 years ago

Thank you for reaching out to us @Dannyboy153 !

 

For our Device Trade In Requirements, the device the customer trades in must be a minimum trade in value of $35. As long as your device meets the minimum device trade in value, purchased with an eligible AT&T Unlimited plan, and your current device is on a qualifying AT&T Installment Plan. Then you should be eligible for the trade in credits, as long as the iPhone 8 is within the trade in value. 

 

 

We hope this information was helpful, and have a great day!

 

 

Ty, AT&T Community Specialist

New Member

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6 Messages

2 years ago

How did you go about this situation? I'm having the same dilemma as you. Did you just send in your iphone 8 instead? Were there any issues? What did you do? Hope to hear your response. 

For anyone else who may read this. I ordered the s22 ultra and put my s8+ as my trade in phone in the order for the $800 credit but I also have an s4 which also gets $800 credit. I'd prefer to trade in the s4 as it's older. The promo states "Any year. Any Condition." 

New Member

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3 Messages

2 years ago

I went to the store and gave them the iPhone 8 (even though I chose a different phone to trade in online). Just go to the store if any concerns/confusion…I feel they can change/do anything in store.

Tip…I went to one store and they said they couldn’t do it…they told me to mail it in.  I then went to another store and they were able to do it the trade in instore. Point is the store is as good as the rep helping you out. 

(edited)

New Member

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20 Messages

2 years ago

You can trade one device towards a new phone. Then IF the other devices have any trade value, you can get an Apple Gift card for whatever they offer for them (again, if they will offer any value for them). You could then use the gift cards as part of the payment you make towards the new phone

New Member

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6 Messages

2 years ago

@Dannyboy153 oh wow so you just turned in the trade in phone in the store and all is good? It didn't conflict with att expecting a trade in package from you? If I can do that then that's great. You've received the 700 credit?

@Sanford12 thanks for the tip. In my case it's a Samsung and I only want to let go of one phone but that's a great tip if you're wanting to let go of multiple devices. Thanks. 

New Member

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3 Messages

2 years ago

It did not conflict. Did it for four lines. They give you a receipt after also. 

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