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Wednesday, October 6th, 2021 3:56 AM

Cell phone activation help

I just bought a new iPhone. The apple store deactivated my old phone and started the activation process on my new phone. The phone will not associate to att. 

I need help and can't call because both phones are inactive. 

I tried to use my number and zip code to activate the phone, but att says it's already active. 

Accepted Solution

Official Solution


Community Support


215.1K Messages

2 years ago

We'd like guide you on how to activate your device @.


We want you to visit our wireless support and use this to activate your device.


If you still have difficulties activating your device, visit our other helpful wireless support article and select "Fix an Issue". Then choose your device and navigate to Connection>Internet and allow the troubleshooting to began. This tool will provide you with our top solutions. 


Please come back and let us know if these tools help.


Thank you for reaching out to the Community!


Jonye, AT&T Community Specialist

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