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Tue, Jul 28, 2020 3:27 AM

Cancel my family plan member's account

I'm a family plan holder. One of my members just left the U.S. and he asks me to cancel his account. But it seems his account has been locked so I can not just sign in. I already remove him from my family plan and now his account is a one line account with $35 per month plan. How can I help him cancel or suspend his account? Or maybe I can just leave it there and ATT would automatically suspend?


Community Support


195.9K Messages


Hello @baohonghui,


Thank you for reaching out to us. To ensure you get the assistance that you need as quickly as possible, we encourage you to contact our AT&T PREPAID support team at 800-901-9878. Hope this helps!

Sean, AT&T Community Specialist

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