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John_P's profile
John_P
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61 Messages

Monday, March 21st, 2016 9:25 PM

Can I get a warranty replacement for an AT&T phone I ordered on Amazon?

Hi, so I ordered an S6 Edge on amazon and it is the AT&T model. When I got it I noticed the camera is making noises and doesn't focus everytime I go in it. If the phone is less than a year old am I able to get a replacement?

Accepted Solution

Official Solution

ACE - Sage

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104.2K Messages

7 years ago

Not if you are not the original owner.  If it were me (and I buy on eBay all the time and bought a new GS6 off eBay a month ago) I would contact the seller for a return.  

 

Warranty replacememts are refurbished phones, if you bought a new phone from an eBay seller, you should pursue a new replacement.

 

 

Contributor

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1 Message

7 years ago

Hi my name is marchand ***** and i am currtently waiting on a phone to be mailed to me. while i went online to track the phone it says the phone was being shipped to south holland IL and its suppost to be shipped to bloomington IL. my numer is [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Contributor

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1 Message

6 years ago

What all does the protectin pack cover as far as damage?

ACE - Sage

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104.2K Messages

6 years ago

@arjscelis

Information on the coverage is below.  Take your time and read each option, then do a browser search on your other options.  Also ask if your home owners insurance has an optional rider, which may be far cheaper and cover all your electronics

https://www.att.com/esupport/article.html#!/wireless/KM1011583?source=IC2Y0H0000000000L&wtExtndSource=device-protection

 

 

Contributor

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2 Messages

5 years ago

This is the closest big city by delivery address.

Contributor

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2 Messages

5 years ago

Happened to me was told this is the closest big city by the delivery address.

ACE - Sage

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104.2K Messages

5 years ago

@Samr53

Pardon?   Your post is disconnected from the thread and makes no sense.

 

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