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lesmart
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Mentor

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69 Messages

Fri, Oct 7, 2016 5:53 PM

Can I cancel online trade-in then complete trade-in in AT&T store?

I just received materials for a trade in I initiated online 9/25. Now I have a second phone to trade in, so I would rather bring them both in to the store. I was told that once you start the process online it has to be completed by mailing in. So I am wondering if I can cancel the original transaction it and bring both in. I hope that I explained that clearly. Thanks in advance!

Accepted Solution

Official Solution

ATTHelp

Community Support

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200.3K Messages

6 y مضت

Hi there @lesmart!

 

Thanks for reaching out about this!

 

I did some research on this matter, and found you can request that they remove your online Trade-in by going here, selecting “Void my Trade-in” and submitting the request by email!

 

After that is completed you should be A-Okay to trade it in with your other phone!

 

Let us know if you have any additional questions! We’re happy to help here in the Community Forum!

 

 

Anabel, AT&T Community Specialist

lesmart

Mentor

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69 Messages

6 y مضت

Thank you. I actually went in to a store this weekend and they completed the trade-in. Hopefully it will be processed correctly!
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