Called twice for a box/prepaid return to be sent for att next trade in and nothing has come except huge charges!
Att next program required that I return my iPhone Xs max. My new phone was hand delivered by “att ready to go” . The representative did not give me any box or label to ship my old phone back.
I have called twice to request that something be sent to me so that I can return my old iPhone within the time it was due to avoid charges. The last time I called was beginning of February and the service rep said a box would be delivered in the next 7-10 days.
I haven’t called again because every time I call it takes a very long time to connect with someone. Now I have a $200 charge on my account for the unreturned phone! This is crazy! I need someone to actually help me - I’ve done everything I was supposed to do and it seems att isn’t following up on their end with getting product back so that they can charge people fees!