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Contributor

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1 Message

Sun, Jun 2, 2019 6:59 PM

BOGO offer plus $300 visa card

What’s the catch with the subject offer?

Responses

Contributor

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3 Messages

6 months ago

Same problem here. AT&T customer service is a joke. I did everything properly by ordering online back in August. Rewards dept. has no evidence I ordered online and will not give me the rewards card. I even have an email that justifies my online order with and order # and they still cant honor it. So frustrated with AT&T and their customer service.

Contributor

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2 Messages

6 months ago

Hey - I have the same issue. It seems like a lot of people have the same complaints. [Edited to comply with Guidelines]Let me know if you want to be part of it.

 

They told me all the processes I need to follow before ordering the phone. Every step was followed. After I ordered, I said, where's the gift card, they said it should arrive after 90 days of usage. Now I just called them and they said I can't get it anymore because it's past 120 days of usage. That is clearly very deceptive because this is not what they told me when I ordered the phones.

Contributor

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1 Message

5 months ago

Hello, 

I started service on 9/17/19 have not received an email for my $300 Visa Card nor customer service can give me information on the status after calling multiple times to the rewards center and waiting for more than 1 hour each time i have called. I hve had the worst customer service experience ever .. not to mention the terrible experience i had to go through  just to get service. i ported 2 lines from a different carrier 

 

Contributor

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3 Messages

5 months ago

I completely agree with you. It seems like there are more than just a few
hundred people that AT&T is neglecting with the BOGO offer plus $300 visa
card.
lizdance40

ACE - Sage

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71.6K Messages

5 months ago

The conditions for the $300 gift card offers:

 

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New Member

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1 Message

2 months ago

I purchased Iphone 11 In October 2019 in the BOGO offer with $300 VISA card. And I have not received neither the BOGO credit in my Bill nor the $ 300 VISA card. I am calling almost every month since December to check on that, and the answer I get is ", it takes two billing cycles,it will be in the mail soon".

Last week I called Customer Service, I was told to contact Rewards center, I then called Rewards Center, and they replied call Customer Service, I am just frustrated.

Let me know if any details are needed

Can someone please help and hope this is not a scam

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